Maya 2019-2020 crash on launch, Mac Catalina

Anonymous · ‎04-14-2020

Hey Autodesk community!

Having an issue where Maya 2019 and 2020 crashes upon launch. Specifically on 2020, I'm getting a bit more information from the system about what's going on... First time posting for help, so give a shout if I'm missing any deets!

Here are some specs:

MacOS Catalina 10.15.3

MBP Retina 15" Late 2013

2.3 GHz QuadCore Intel i7

16GB RAM, 1600 MHz DDR3

NVIDIA GT 750M 2GB, Intel Iris Pro 1536 MB

Attempted reinstalls multiple times, and with different versions of Maya.

Added Maya to Accessibility and Full Disk Access Security & Privacy settings.

Attempted launching from Terminal.

Also attempted launching from Applications folder and right-click > "Open."

All same results 😕

The most stable results I've gotten: Consistently works properly upon 1st launch of fresh install. Closing and launching 2nd time always fails (as below). Consistently alternates between launch success and failure.

Each time Maya launches, gets to license page BUT displaying error message:

Fatal Error. Attempting to save in /var/folders/vp/_9ddn71n4758t8q027qrmq5r0000gn/T/Kathy/20200414.1616.ma

And Terminal displays this when launching from there:

Kathys-MBP:~ Kathy$ /Applications/Autodesk/maya2020/Maya.app/Contents/MacOS/Maya

Stack trace:

4 libsystem_pthread.dylib 0x00007fff6bd1a25b pthread_mutex_lock + 0

5 WacomMultiTouch 0x0000000115ef2e46 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 48

6 WacomMultiTouch 0x0000000115f116e1 WacomMTInitialize + 136

7 libWrapperWacom.dylib 0x0000000115ed5c5a Gestura::QWacomMTDeviceImpl::initialize() + 42

8 libWrapperWacom.dylib 0x0000000115ed5bf9 Gestura::QWacomMTDevice::initialize() + 41

9 libGestura.dylib 0x000000010fda50bf Gestura::TouchEventServer::initializeWacomWrapper() + 79

10 libGestura.dylib 0x000000010fda4712 Gestura::TouchEventServer::TouchEventServer(Gestura::GestureServer*, char const*) + 514

11 libGestura.dylib 0x000000010fdbf08f Gestura::GestureServer::GestureServer(char const*) + 191

12 libExtensionLayer.dylib 0x000000010f8931ff QmayaApplication::InitializeGestura(AutoCam::CameraOperations*, AutoCam::Renderer*, AutoCam::ViewCube*) + 255

13 libUIComponents.dylib 0x000000012c0efe2e libUIComponents.dylib + 81454

14 libUIComponents.dylib 0x000000012c0f0c4b libUIComponents.dylib + 85067

15 libCommandEngine.dylib 0x000000010fe59176 TmetaCommand::name() const + 1654

16 libCommandEngine.dylib 0x000000010fe8685d myInput + 49389

17 libCommandEngine.dylib 0x000000010feb5cb6 setMelGlobalStackLevelPtr(unsigned int (*)()) + 5206

18 libCommandEngine.dylib 0x000000010fe8685d myInput + 49389

19 libCommandEngine.dylib 0x000000010fe86680 myInput + 48912

20 libCommandEngine.dylib 0x000000010feb3376 SophiaExecutable::evaluate(void*) + 70

21 libCommandEngine.dylib 0x000000010fe61678 TcommandEngine::executeCommand(Tstring const&, bool, bool, TmelCmdResult*, unsigned int) + 936

22 libShared.dylib 0x000000010d214a2d TsceneOperator::newScene(bool) + 653

23 libShared.dylib 0x000000010d20e549 TfileCmd::handleFileNewFlag(TargDatabase&) + 105

24 libShared.dylib 0x000000010d20ce5f TfileCmd::handleFlags(TargDatabase&, TsceneFile*, TnamespaceSwapper*, TgraphDiff*) + 1263

25 libShared.dylib 0x000000010d205658 TfileCmd::handleFlags(TargDatabase&, Tstring const&) + 4104

26 libShared.dylib 0x000000010d20382e TfileCmd::doCommand(TargList&) + 622

27 libCommandEngine.dylib 0x000000010fe59176 TmetaCommand::name() const + 1654

28 libCommandEngine.dylib 0x000000010fe8685d myInput + 49389

29 libCommandEngine.dylib 0x000000010fe86680 myInput + 48912

30 libCommandEngine.dylib 0x000000010feb3376 SophiaExecutable::evaluate(void*) + 70

31 libCommandEngine.dylib 0x000000010fe63820 TcommandEngine::sourceFile(Tstring const&) + 208

32 Maya 0x000000010993c35a Maya + 99162

33 libExtensionLayer.dylib 0x000000010f8821a2 Tapplication::start() + 82

34 Maya 0x0000000109937d05 Maya + 81157

35 Maya 0x000000010993763b Maya + 79419

36 libdyld.dylib 0x00007fff6bb1a7fd start + 1

1

patrick.schock · ‎04-28-2020

Hello @Anonymous,

thanks for posting this issue. As a first step, can you please try the suggestion from this post: Maya - Fatal error (Attempting to save...)

Editing the Maya Env file and adding this line might solve the issues:

MAYA_DISABLE_OPENCL=1

Here are instructions where you can find the Maya Env file on your MAC: Setting environment variables using Maya.env

Looking forward to you reply, if you had success!

Best regards,

Patrick

“https://damassets.autodesk.net/content/dam/autodesk/logos/autodesk-logo-primary-rgb-black-small_forum.png”

Anonymous · ‎06-22-2020

Hello @patrick.schock!

I have the exact same problem as the topic starter.

I opened the Maya.env file with TextEdit and pasted the code line that you mentioned. After saving the file and opening Maya again, the same Fatal Error popped up.

What can I do to fix this? Hope to hear from you!

patrick.schock · ‎06-23-2020

Hello @Anonymous,

can you please try to reset the user preferences by following the instructions from this article: How to reset the Maya Preferences to Default.

Please make sure that Maya is closed, then start to rename the related folder.

Looking forward to your reply, if this helped.

Best regards,

Patrick

“https://damassets.autodesk.net/content/dam/autodesk/logos/autodesk-logo-primary-rgb-black-small_forum.png”

warnold1 · ‎06-27-2020

The crash is pointing to the multi touch feature. It’s possible the Wacom driver is not compatible, or there are multiple devices with multi touch capabilities, ie tablet, track pad, Magic Mouse generating a conflict

there is a preference option to enable/disable the feature. If Maya starts up once, can try to turn off the option

can try disconnecting the tablet to see if Maya launches

Wayne Arnold

Developer