Maya 16 isn't working

[Anonymous]

I have received the education license for Maya 16 and have entered the product key and serial number, and have attempted the download. The application did download, but an error message pops up whenever I try to open it. It seems to be related to the product key and serial number. Someone, please help.

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

For licensing assistance, please contact the Activation and Registration team through our Contact Us page. You will be able to request the activation code online (Otto) or contact the team via live chat.