How much longer will the bug report site be down?

[mcw0]

It's been at least a week and it's still down.  Any update on when it might be back?

[Christoph_Schaedl]

If i use the menue in maya it does work fine.

Help --> Speak Back --> Report a Problem...

[mcw0]

bug1.PNG

That was the only link I was aware of.  And it produces the following results.  Maybe it's a bug I can use your suggestion to report on.  🙂

bug.PNG

Thank you for informing me of another way to report bugs.

[mcw0]

OOPS!  Accepted too soon.  I don't see "Speak back ---> Report a problem" on the list

bug2.PNG

[mcw0]

OH WAIT..."inside of Maya".  Not here in the forums.  Ok, as I've mentioned in another thread, I never even noticed the "Help" menu in Maya.  Never needed it.  But the link here on the forums should work in any case.  Someone needs to fix it.

[mspeer]

Hi!

@mcw0  and @Christoph_Schaedl 

The link is the same even when started from within Maya.

As it worked for @Christoph_Schaedl  I checked this in more detail and there seem to be a security issue.

For example, Firefox blocks some content of the bug-report site

Firefox has blocked parts of this page that are not secure.

If I disable this temporarily for this site, then the full page shows up.

So maybe nothing changed at the bug report site, but at some browsers only.

[mcw0]

Great to know!  Thank you

[mcw0]

FYI...I was using Microsoft Edge

[Parmenides]

So what is the solution to reporting bugs?  There is no link on that page to report the bugs.  If the bug page is broken, who do you report it to? 

[mspeer]

Hi!

The bug page is not really broken, there is some content that is blocked by the browser (which can be disabled to get the full page)
As I recently upgraded my browser I can't really tell if the bug report site has changed at all or if only my browser update causes this for me.

[Parmenides]

Thanks. I have tried Safari, Firefox and Chrome and none show a button or link to submit a bug.

If errant code is blocking part of the page from normal viewing, that sounds like a bug.  What are we supposed to unblock?  Creating a form isn't that difficult.  

[mspeer]

Hi!

This looks like a security issue, maybe because of "mixed content".

[BenBisares]

Looks like the general bug reporting site is down (not just Maya's). We are having the web team looking at it. According to them it should be back up and running soon.

[ddeike · Accepted solution]

Hi @BenBisares I've spoken with the site owner for this webform. The Bug reporting link above should be deprecated and links should be updated to https://www.autodesk.com/company/contact-us/product-feedback

[Anonymous]

I've tried to report a bug for the last hour but there is a bug on that link. Everytime it fails to submit with the following error:

Autodesk 2D and 3D Design and Engineering Software
Sorry, we are not able to process your request. Please contact us from this page or try again later.

Error: Missing Captcha.

There is no Captcha at all when I fill the form. Sigh.

I'm attaching the content of thebug I want to submit:

Hello Maya team,

The release notes for Maya 2022 mention that unicode is supported.

If you try the following snippet on the script editor, but when creating widgets that use emoji characters (part of unicode) there is a strange behaviour that results in the text losing the last character.

To repro:

from PySide2 import QtWidgets
button = QtWidgets.QPushButton("🔎 Hello")
button.show()
print(button.text())

Even tough the text passed to QPushButton is the "magnifying glass tilted right" emoji character followed by the text " Hello", when displayed and when querying the text back we lose the last "o" character. The above snippet prints:

🔎 Hell

Is this something that is known or is there a workaround somewhere?

I'm using windows 10

Thanks

[Anonymous]

And even though I was able to properly see the "magnifying glass" character on the snippet when I was writing this reply, now that it's submitted it has disappeared. Please see my attached image "button_hell.PNG" to see the proper content.

[langlor]

Hi chris_gfz

The error does not reproduce in Python3 mode on my side, can you please confirm if you performed these Maya/Pyside  unicode tests in Python2 or Python3 mode? While porting to Python3 we made efforts to better support Unicode. We should probably have mentioned it in the documentation but some of the enhancements are Python3 specific. Is this issue  having a major impact on your side?

Thanks,

Richard

[Anonymous]

Hi @langlor , thanks for taking a look at this. This is what I'm using:

Maya 2022

Python 3 (the default mode for Maya)

Windows 10

It is not a major issue on my side as I have extended all strings with emoji with an extra space as suffix on my widgets. I have noticed the issue only when the text of the widget includes emoji characters (I seem to lose a character per emoji character)

Can you confirm if you did try the snippet with the magnifying glass unicode emoji character, please? I just tried this again and it's still an issue. This time I'm posting with the unicode name of the wink face:

from PySide2 import QtWidgets
button = QtWidgets.QLabel("\N{WINKING FACE} Hello")
button.show()
print(button.text())

If I run this in the Maya script editor, I see the winking face and the text " Hell", rather than " Hello".

If I include 3 winking faces, I lose the last 3 characters, so I get the text " He":

from PySide2 import QtWidgets
button = QtWidgets.QLabel("\N{WINKING FACE} \N{WINKING FACE} \N{WINKING FACE} Hello")
button.show()
print(button.text())

I'm attaching an image for each of the snippets from the Maya script editor.

If I'm the only one with this issue it might be something on my system.

This snippet:

import PySide2
print(PySide2.__version__)
print(PySide2)
import sys
print(sys.prefix)

outputs:

5.15.2
<module 'PySide2' from 'C:\\Program Files\\Autodesk\\Maya2022\\Python37\\lib\\site-packages\\PySide2\\__init__.py'>
C:/Program Files/Autodesk/Maya2022\Python37

Should I report this on a different thread?