Hello,
I'm having an issue in Maya 2023.3. It seems that the FBX plugin on my system is not properly referencing rigs. My colleagues are able to properly use the same files I am trying to, so we know it's not an issue with the files themselves.
In the first screenshot, you can see on the left what it looks on my system compared to how it's loading on their systems on the right. The second screenshot shows plugin information regarding the FBX plugin itself for reference.
Thank you.