Hello,
This error is due to a negative term has been detected on the stiffness matrix factor diagonal during decomposition.
Can you check whether the mesh is continous and also you have defined surface contacts properly?
If possible please post the model here (if it is not confidential) or send it to mahaboob.bashas@autodesk.com.
Thanks!
Mahaboob Basha.S
Principal QA Analyst
PDG-Digital Manufacturing Group