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Windows 10 & Inventor 2016 Crash

Anonymous

Windows 10 & Inventor 2016 Crash

Anonymous
Not applicable

To start I am still browsing and reading all the posts using the search function and have opened up a support ticket. Just wanted to get a post out in case anyone else has been experiencing this occurrence.  

 

Windows 10 and Inventor 2016 SP1 Update 1 installed. Both are 64-bit.

 

To reproduce the error - as soon as I log into Windows 10 and if first thing I do it double click on a folder or empty the recycling bin, "EXPLORER.exe" will crash. This also happens several times through out the day while working in Inventor. Strangely enough it only happens on my desktop and NOT my laptop running the same software config. Below is the event log:

 

******************************************************************************************** 

Faulting application name: Explorer.EXE, version: 10.0.10586.104, time stamp: 0x56aaffa0
Faulting module name: utx.dll, version: 20.1.21091.0, time stamp: 0x5653706b
Exception code: 0xc0000005
Fault offset: 0x000000000008a0d7
Faulting process id: 0x331c
Faulting application start time: 0x01d185141de10aed
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files\Autodesk\Inventor 2016\Bin\utx.dll
Report Id: 127fa600-7751-4fed-8ce3-ae9aee83adcb
Faulting package full name:
Faulting package-relative application ID:

******************************************************************************************** 

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JDMather
Consultant
Consultant

Your description (and title) is a little confusing to me as you don't describe how Inventor crashing (only Explorer).

 

I am experiencing similar issue with Explorer crashing in Win 10, but my Inventor 2016 SP1 Update 1 is perfectly stable.  It never occured to me to check the event log as I assumed this was a Win 10 issue. 


-----------------------------------------------------------------------------------------
Autodesk Inventor 2019 Certified Professional
Autodesk AutoCAD 2013 Certified Professional
Certified SolidWorks Professional


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mcgyvr
Consultant
Consultant

There are a few posts on the internet about that utx.dll which I think is some shell extension that probably integrates pack and go,etc.. Inventor functionality into Explorer

So its the Inventor dll causing explorer to crash..



-------------------------------------------------------------------------------------------
Inventor 2023 - Dell Precision 5570

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Anonymous
Not applicable

You're correct Sorry.

 

My Inventor 2016 SP1 Update 1 is rather stable as well. It seems to be a Windows 10 issue caused by Inventor 2016. I found 1 suggestion on the internet to rename the utx.dll and going about your marry way. I just don't know what this file is for. 

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Anonymous
Not applicable

I'm just going uninstall Update 1 for now. Below is from Autodesk Support:

 

In the Windows Application Event Log, it can be found that the File Explorer crashed due to C:\Program Files\Autodesk\Inventor 2016\Bin\utx.dll being faulty.

Cause    

  • utx.dll file is an Inventor shell extension. It was update with Update 1 and was causing a conflict with the File Explorer.

Solution    

  • Status: This incident is currently being investigated for a possible cause and resolution.
  • Incident Id: 123461

Workaround: 

  • Renaming utx.dll to disable the Inventor shell extension function.
  • Replace the update utx.dll (20.1.21090.0) with the old one (20.1.21000.0).
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ChrisMitchell01
Community Manager
Community Manager
Accepted solution

Instead of renaming/replacing dll files try:

 

1. open a command prompt as administrator

2. type :

 

"C:\Program Files\Autodesk\Inventor 2016\Bin\Inventor.exe" /install

 

3. Wait for about 30 seconds & then retry whatever was causing the crash.

 

Hope this helps,
Chris



Chris Mitchell
PDMS Customer Engagment Team
Autodesk, Inc.

Anonymous
Not applicable
Thank you very much. This worked for me.
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dcobl3
Community Visitor
Community Visitor

I am having this issue on Inventor 2023. When I try the proposed solution, I get the same exact UTX.dll error:

Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: utx.dll
Exception Address: 0x00007ffb718dff43
Exception Code: c0000005
Exception Flags: 0

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johnsonshiue
Community Manager
Community Manager

Hi! Your crash may not be the same as the original one. Did you send in the crash report? If yes, please send me an email (johnson.shiue@autodesk.com). I would like to find the crash report and understand the the UTX.dll crash better.

Many thanks!



Johnson Shiue (johnson.shiue@autodesk.com)
Software Test Engineer
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dcobl3
Community Visitor
Community Visitor

Maybe not, however the error code appeared the same from first glance. I tried to send the report but it gave an error:

dcobl3_1-1738102334803.png

 

Here are the deets:

 

Date/Time: 2025-01-29 08:06:46 +10:00
Application: Inventor.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: utx.dll
Exception Address: 0x00007ffb1f62ff43
Exception Code: c0000005Exception Flags: 0
Exception Parameters: 0, 0

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johnsonshiue
Community Manager
Community Manager

Hi! Are you able to connect to the internet before the crash?

Many thanks!



Johnson Shiue (johnson.shiue@autodesk.com)
Software Test Engineer
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