Community
Inventor Forum
Welcome to Autodesk’s Inventor Forums. Share your knowledge, ask questions, and explore popular Inventor topics.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vault splash screen stays up when launching Inventor

12 REPLIES 12
Back to Inventor Category
Back to Topic Listing
Reply
Message 1 of 13
Scott.Hallmark
Advocate
530 Views, 12 Replies
‎08-05-2020 08:08 AM
‎08-05-2020 08:08 AM

Vault splash screen stays up when launching Inventor

New item shows up recently that is annoying.  After launching Inventor 2021.1, the Vault login dialog opens and then the Vault Splash screen opens.  However it never closes itself.  Vault login finishes and Inventor is ready to run, but the Vault splash screen stays active and cannot be moved but can be closed by selecting the X.  Any ideas why this is now happening?  It is happening on my laptop and a co-worker's workstation.

** If my reply resolves this issue, please choose Accept Solution **
Scott Hallmark, Design Specialist | Fluor Corporation
Inventor and AutoCAD Certified Professional, Autodesk Certified Instructor | My Plant3D Notes | AU Speaker | ROLL TIDE!
Report
0 Likes
Reply
12 REPLIES 12
Message 2 of 13
CGBenner
Community Manager
in reply to: Scott.Hallmark
‎08-05-2020 08:40 AM
‎08-05-2020 08:40 AM

@Scott.Hallmark 

 

Hi Scott.  That does sound like a fun problem.  What version of Vault are you running with IV 2021.1?

 

btw, just noticed your signature.... Go Blue!!  LOL


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Report
0 Likes
Reply
Message 3 of 13
Scott.Hallmark
Advocate
in reply to: CGBenner
‎08-05-2020 08:45 AM
‎08-05-2020 08:45 AM

VP 2021.0.1
** If my reply resolves this issue, please choose Accept Solution **
Scott Hallmark, Design Specialist | Fluor Corporation
Inventor and AutoCAD Certified Professional, Autodesk Certified Instructor | My Plant3D Notes | AU Speaker | ROLL TIDE!
Report
0 Likes
Reply
Message 4 of 13
CGBenner
Community Manager
in reply to: Scott.Hallmark
‎08-05-2020 08:46 AM
‎08-05-2020 08:46 AM

@Scott.Hallmark 

 

Ok, thanks... let me do some digging.


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Report
Reply
Message 5 of 13
CGBenner
Community Manager
in reply to: Scott.Hallmark
‎08-05-2020 10:18 AM
‎08-05-2020 10:18 AM

@Scott.Hallmark 

 

Would it be possible to capture a Screencast video of this happening when you open Inventor?


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Report
0 Likes
Reply
Message 6 of 13
johnsonshiue
Community Manager
in reply to: Scott.Hallmark
‎08-05-2020 06:19 PM
‎08-05-2020 06:19 PM

Hi Scott and Chris,

 

Could it be license related. Does Vault have trouble finding a license? Maybe the license timeout needs to be set to a bigger value.

Go blue! Jim needs to work harder!

Many thanks!

Greetings from Ann Arbor!



Johnson Shiue (johnson.shiue@autodesk.com)
Software Test Engineer
Report
0 Likes
Reply
Message 7 of 13
Scott.Hallmark
Advocate
in reply to: johnsonshiue
‎08-06-2020 05:30 AM
‎08-06-2020 05:30 AM

This has not been an issue before and the only thing that has been changed is that I loaded the Inventor 2021.1 update. I will try uninstalling it and see it if goes away.
** If my reply resolves this issue, please choose Accept Solution **
Scott Hallmark, Design Specialist | Fluor Corporation
Inventor and AutoCAD Certified Professional, Autodesk Certified Instructor | My Plant3D Notes | AU Speaker | ROLL TIDE!
Report
0 Likes
Reply
Message 8 of 13
Scott.Hallmark
Advocate
in reply to: CGBenner
‎08-06-2020 05:38 AM
‎08-06-2020 05:38 AM

Link here: https://autode.sk/31t2rkv
** If my reply resolves this issue, please choose Accept Solution **
Scott Hallmark, Design Specialist | Fluor Corporation
Inventor and AutoCAD Certified Professional, Autodesk Certified Instructor | My Plant3D Notes | AU Speaker | ROLL TIDE!
Report
Reply
Message 9 of 13
CGBenner
Community Manager
in reply to: Scott.Hallmark
‎08-06-2020 07:16 AM
‎08-06-2020 07:16 AM

@Scott.Hallmark 

 

Thank you!


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Report
0 Likes
Reply
Message 10 of 13
CGBenner
Community Manager
in reply to: Scott.Hallmark
‎08-06-2020 07:45 AM
‎08-06-2020 07:45 AM

@Scott.Hallmark 

 

Is there any chance that your program shortcut was modified to run both applications when it is clicked?  Longshot, but....


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Report
0 Likes
Reply
Message 11 of 13
Scott.Hallmark
Advocate
in reply to: CGBenner
‎08-06-2020 08:09 AM
‎08-06-2020 08:09 AM

No chance. I realized this morning that it also does this when I open Vault Professional by itself.
** If my reply resolves this issue, please choose Accept Solution **
Scott Hallmark, Design Specialist | Fluor Corporation
Inventor and AutoCAD Certified Professional, Autodesk Certified Instructor | My Plant3D Notes | AU Speaker | ROLL TIDE!
Report
0 Likes
Reply
Message 12 of 13
CGBenner
Community Manager
in reply to: Scott.Hallmark
‎08-06-2020 08:11 AM
‎08-06-2020 08:11 AM

@Scott.Hallmark 

 

Have you attempted a repair or re-install on the Vault Client?  Or... nuclear option, uninstall/re-install?  It feels like this is a Client issue... but can't understand how/why Inventor is even calling the splash screen.  It should not.


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project
Report
Reply
Message 13 of 13
Scott.Hallmark
Advocate
in reply to: CGBenner
‎08-07-2020 06:43 AM
‎08-07-2020 06:43 AM

I have not. I will try a few other things before I go nuclear.
** If my reply resolves this issue, please choose Accept Solution **
Scott Hallmark, Design Specialist | Fluor Corporation
Inventor and AutoCAD Certified Professional, Autodesk Certified Instructor | My Plant3D Notes | AU Speaker | ROLL TIDE!
Report
Reply
Reply

Forums Links

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report

Report a website issue