Translator for STEP files

[ryan.brownJGDVF]

Currently unable to open any STEP, STP files.  Even STEP files that I have opened successfully in the past.  I did have a recent reinstall.  When I attempt to open STEP files it gives me the attached "Failed to open document." pop up.  When I go to "Add-In Manager" both my applications and translators tabs are blank (see attached).  I have no STEP translator.  I thought this was built into Inventor.  Is there a way to access an approved STEP translator?  

Thanks in advance, 

RB

Autodesk Inventor Professional 2021

64-Bit Edition

Build: 183, Release: 2021 - Date: Fri 02/21/2020

[JDMather]

I would run the Inventor Reset Utility and then install the Updates.

[johnsonshiue · Accepted solution]

Hi! It does not look right to me. It seems that the install was incomplete. Please use Repair Install (Control Panel -> Programs and Features -> Programs -> Autodesk Inventor 2021 -> right-click -> Uninstall -> Repair Install).

Is it on Windows 10? Please make sure all critical Windows updates are installed and also .Net 4.8 is enabled.

Many thanks!

[ryan.brownJGDVF]

Thank you both!  I've run the Inventor Reset Utility and downloaded the updates.  I'm scheduling a time with our IS department to perform admin tasks (I don't have access) and step through the updates.  I'll respond with new post when I have more info.  

Windows 10 Enterprise

Version 1909

OS build 18363.1256

[ryan.brownJGDVF]

Thank you both for all your help on this.  Problem was the install did not load everything properly.  Performed a clean uninstall using Autodesk Uninstall tool (and link below), reinstalled, and now working properly.  Key difference this time is that our IS team performed the clean uninstall and reinstall while being logged in as Admin.  Thanks for all your help!