Hello, so I have this huge problem. I downloaded to install Inventor. Then I opened it and chose that want to do part. Everything was still fine. After I had loaded lions when I choose that I want to do a sketch I could not click on anything and Inventor closed itself. Then it opened the window below.
I did uninstall it and install again but the result was the same. Please if anyone knows what to do to fix it, or have that experience too, help me. Thanks everyone.
@Anonymous wrote:
Instructor ? You mean my teacher from school ?
Yes, your teacher from school. I can't help but wonder why you aren't getting help from a real person, the person paid to teach you.
Step 2. Download the 3 files from the Autodesk Virtual Agent. (but do not install the software until instructed)
Post image similar to this showing the file size of the downloaded files. ( you should have 3 files for 2016 rather than 2 shown below)
Sorry, I dont know why it wasnt load.
Well this is what I was expecting to see
showing the file size.
I will assume the download went OK. These three files are just like having a physical media install - so do exactly that - back up these files onto a USB drive or DVDs and you will never have to download (2016) again.
Create a Windows Restore Point (if you don't know how - Google it, or the Windows OS search will also explain how). I name it something like Before Inventor 2016. That way I can anyways get back to this point. Once you have verified a successful install, you should create another Restore Point, named something like Good Inventor 2016 Install.
Disable UAC (lowest setting) (if you don't know how - Google it, or the Windows OS search will also explain how).
Reboot your computer. (don't forget to re-enable UAC after install)
Disable anti-virus (don't forget to re-enable anti-virus after install, I set it to automatically re-enable on next reboot).
Start install of Inventor by double clicking on 001_003. This will automatically extract install files from all three compressed downloads (I assume you have them all in one folder. I prefer to have in a folder at the Root of C:\ I call it C:\Autodesk Zips
Follow the on-screen instructions. Post back if any problems are encountered. I always install in 30-day trial mode, but since you already attempted install before - you will probably not be presented with that option.
Next instructions to follow.
@Anonymous Are you still getting the Customer Error Report (CER) dialog? If so do the following.
1. Get the Customer Error Report dialog back.
2. Do not close it.
3. Go into WIndows Explorer and go to C:\Users\<user name>\Appdata\local\temp folder. Appdata is a hidden folder.
4. Locate the file dmpuserinfo.xml or something like that.
5. Open the file in notepad or an xml editor
6. Remove your serial # information and any other personal info you see, All the personal info is located at the very top.
7. Save file as something else and attach here.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
In the error report dialog, select on the view report button and three files are listed in there. Hover over the user dump one and confirm the file name.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Is your video card driver up to date?
http://www.autodesk.com/graphics-hardware
Thanks,
Danny
