Inventor Professional 2019 Loads Slow

[pkimmons]

I created an image to install Inventor Professional 2019, and the install went fine. Opening Inventor, however, it's taking several minutes for Inventor to open. These are on brand new HP Z6 workstations, with 32gb ram, and nothing else is running. On a couple of them, we see Inventor in the Task Manager, but it never gets past the splash screen. 

They have a Xeon Gold 5122 CPU@3.60GHz. 

[Mark.Lancaster]

@pkimmons

What type of license do you have?

Carried over perpetual standalone or network?

Single user subscription?

Multi-user subscription?

[pkimmons]

We have 9 perpetual licenses, and 2 subscription, but they are all multi-user, and I have the license server set up with the new license we got from Autodesk a couple of days ago when we downloaded 2019. 

[Mark.Lancaster]

@pkimmons

Not going to assume, but did you update your license manager to version 11.14.1.3?

Also if you borrow a license on one machine exhibiting the behavior , is the load time faster?

[pkimmons]

Yes, because we also moved to new hardware in the process. The old license server is almost dead, so we were waiting for the new version of Autodesk so we didn't have to create new images twice. 

Is this happening because the old server is still on? Everyone else hasn't upgraded to 2019 yet, and I am preparing brand new workstations that won't have 2018 on them. This weekend is when everyone else will get upgraded to 2019, and then I'll turn the old server off. 

[johnsonshiue]

Hi! This sounds like a licensing issue. Are you using network license or individual license?

Many thanks!

[Mark.Lancaster · Accepted solution]

@pkimmons

Are you saying you have 2 license services going with basically the same license information (besides the 2019 information)?  If so this is really consider a non-compliant issue so be careful.  I know you said you're switching over but its compliance issue.   Also as a side note..  Have you confirmed that Inventor 2019 fully supports your environment and workflow before you switch an entire department over to that version?

In the end if you have two license servers running that could delay your timing if your machine can point to both of the license server.   Is that the case?

[pkimmons]

Network License. Both servers are set up as stand alone, but 2018 doesn't have the 2019 license, and as far as I know, 2019 server doesn't have the 2018 licenses. 

I understand it's a compliance issue, but there's only 1 of me, and 15 of them, 7 of them getting new computers. At some point, there's gonna be some layover, otherwise everyone is at a standstill. 

[Mark.Lancaster]

@pkimmons

Your license server contains the latest version when it was created and 3 to 4 legacy versions as well.  So both license server contains some duplicate license information and thus it means you are allowing your company to use more license than what you are entitled to..  Which means its a non-compliant state.

[pkimmons]

Well, it's not going to be that way for long.  It is Friday afternoon, and over half the department has already left. 

 Thanks for the help!

[DannyHubbard · Accepted solution]

You might also make sure your 2019 stations are only looking to that license manager.

A couple things to check.

1. In the registry "Computer\HKEY_CURRENT_USER\Software\FLEXlm License Manager" check the key "ADSKFLEX_LICENSE_FILE" should have a value point to the licpath.lic file like "C:\ProgramData\Autodesk\CLM\LGS\797K1_2019.0.0.F". Unless you are setup for Distributed or Redundant licensing.
2. If you are using Distributed license there would be an Windows environment variable called ADSKFLEX_LICENSE_FILE. You could check this variable to rearrange the license servers to make sure the one with 2019 licenses is the first one in the list.

Thanks,

Danny

[pkimmons]

This is interesting. When I open the LICPATH in notepad it shows the server, but NOT the mac address. It's showing the mac address as all 0's. 

Meh, updating that didn't help. 

I'm not having this trouble with AutoCAD Electrical or Mechanical, just Inventor. 

[Mark.Lancaster]

@pkimmons

The licpath.lic file will never show the MAC address of the server or pc hosting the license file..  Only the names of the server.

Update:  Like I said..  Did you borrow a license for Inventor 2019 and find out what the load time is?

[pkimmons]

Two of the 3 computers that I have loaded 2019 on so far won't even get to the stage that allows me to borrow a license. It's literally stuck at the splash screen. 

The 3rd one loads with no issue. 

The only thing different about the 3rd one is that it has Mastercam installed. I opened Mastercam, then opened Inventor, in which I received a message about a blocked Mastercam plug in. On this computer, I checked 'Unblock', and 

'OK', and Inventor opens fine. 

I'm getting ready to install Mastercam on these other two computers (which we usually don't install Mastercam on), and see if I can trick it out the same way. 

[pkimmons]

That worked on one computer. I think the other one has bad memory.