Inventor Crashes while using rebuild option

[Boopathi_Sivakumar]

Hi Guys,

          One of our Customer facing this issue, While rebuilding their assembly model inventor starts crashing.

          kindly find the attached error report files and the video clip of crashing.

Thanks!!

Regards,

Boopathi

[Xun.Zhang]

Hi Boopathi,

Thanks for reporting and we are working on analyze the dmp file right now.

Thanks!

[Xun.Zhang]

Hello again,

It appears .Net 4.7 related, would you mind upgrade the .net 4.7 to latest and retry?

Or is it possible to share the data to me?

Thanks!

[Boopathi_Sivakumar]

Hi Xun,

          We will check with updates, and regarding the file we may have to ask the customer let me talk with him I will update you soon.

   Thanks a lot,

Regards,

Boopathi 

[Boopathi_Sivakumar]

Hello xun,

          It seems like they are running on the updated .net 4.7.

          And the design data is highly confidential they are not ready to share it with us. So how can we proceed further?

Regards,

Boopathi

[Mark.Lancaster]

@Boopathi_Sivakumar

Please do not share crash reports here especially ones belonging to your customer..  It contains sensitive information about your customer's license and if you did that to me (share my personal info without my knowledge) I would be not too happy you did.. 

[kelly.young]

@Mark.Lancaster thanks for notifying, if anyone ever notice things like this feel free to send me a Private Message and I'll remove any sensitive info right away. 

Also applies to any forum housekeeping issues you notice that I can edit to make communication more clear. 

Thanks for the help!

[Xun.Zhang]

Hi Boopathi,

It's really hard to identify the root cause without data and reproducible steps. A remote debug session is the final feasible way to take a quick look, but it requires some configuration in user's machine.

By the way, did they use data encryption program, it appears that most of crash are related with data encryption application with my experience. 

Try to disable the firewall and data encryption application and retry.

Please send me an email if a remote debug session is possible or not.

Thanks!