Inventor Crashes when loading any file, or closing welcoming center

[Anonymous]

Hello All,

          After downloading the Autodesk Inventor 2013, I was forced to download the hotfix. I completed the download, and started up Inventor. My force closed crash report directed me to the most updated update, which I then installed to no avail. I've sent an additional crash report, but I've yet to recieve any feedback. When I go to either load the .ipt blank file, or even close the welcome center tab (to be able to access the tools to troubleshoot) It shuts down.

Windows Vista 32-bit

ATI Radeon 3400 HD Series

Intel(R) Core 2 Duo CPU E7300 @ 2.66GHZ X2

(If you need other specs let me know) 

I'm quite annoyed, as I need to get to work on my projects. Please help, Thanks.

[JDMather]

It is very rare these days to be running a 32-bit OS.

Are you sure you are running 32-bit Vista?

How much RAM do you have?

Did you install with anti-virus and UAC turned off?

[Anonymous]

This is a 2006 pc, with 4.0 GB of ram. I am positive that this is a 32-bit OS, and it has yet to fail me with adobe software, autodesk software and simulations etc....

I did not install with my antivirus off, since that seems pointless and makes my system extremely vulnerable. 

" UAC turned off?" I have no clue as to what the UAC is, but if its inside the tool menu of the autodesk software then theres no way for me to reach it because as soon as I clsoe the welcome center or load the file it shuts down. 

Thanks

[DarrenP]

UAC is User Access Control

its part of the windows OS

[Anonymous]

Ok, and you would reccomend I fully uninstall then, reinstall with this UAC off?

[JDMather]

Try a Repair install first (with UAC and anti-virus off).

if that doesn't work

Search Google for Autodesk Clean Uninstall instructions (caution - includes Registry Edits).

Where are you gettting the install files that you think anti-virus is needed during install?  Is this a warez download?

[Anonymous]

I'm downloading from the student center, could you please explain what I need to do?

From what you've posted it seems to be this

Uninstall Inventor

Turn off UAC and Anti-Virus

re-install

[dgorsman]

You know those windows dialogs that pop up asking "<something> is trying to modify <this>, do you want to proceed?" ?  *That* is the UAC.  The intention is to help idiot-proof the operating system, trying to throw in a few extra roadblocks for the script-kiddies trying to make changes behind the scenes.  For experienced users those dialogs tend to get in the way, and many power users pull the slider all the way down to "off" since they know what they are attempting and the associated risks.

[JDMather]

---

@Anonymous wrote:

I'm downloading from the student center, could you please explain what I need to do?

From what you've posted it seems to be this

Uninstall Inventor

Turn off UAC and Anti-Virus

re-install

---

Make sure you follow the Autodesk Clean Uninstall instructions - not simply the Windows Control Panel.

BTW - I use the student download and I had 2013 on my old 32-bit OS machine before I got a new 64-bit machine.

It seemed to run fine.

[Anonymous]

I followed your directions, and boom, after a fresh reinstall its still giving me the same problem. I'm beyond fed up with this now.

[blair]

Not really sure why you are having the installation problems that you are. Along with JD's recommendations, make sure that you have Administrative Privildges as well as having the UAC turned off (slider set to lowest setting) and your A/Virus software disabled just for the Installation. Some A/V software will stop certain edits to the Windows Registry. Make sure your .NET is at 4.0

I would make sure that you are current on all Windows SP's and hotfixes for your O/S and current graphics card drivers.

I would use the Autodesk Clean Un-Install to remove all traces of the old install prior to trying to re-install the software.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14893355&linkID=9242018

[SBix26]

Stuff like this can result from a corruption somewhere in your user profile.  Try starting Inventor from a different login (with power user privileges or better).  If this works, then delete every bit of anything related to Inventor from your profile and try again.

Sam B
Inventor 2012 Certified Professional

Please click "Accept as Solution" if this response answers your question.
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Inventor Professional 2013 SP1.1 Update 1
Windows XP Pro 32-bit, SP3
HP EliteBook 8730w; 4 GB RAM; Core™ 2 Duo T9400 2.53 GHz; Quadro FX2700M
SpaceExplorer/SpaceNavigator NB, driver 3.7.18
still waiting for a foreshortened radius dimensioning tool in Drawing Manager

[Anonymous]

.net Framework is @ 4

uac has been turned off

vista sp1 & 2 have been installed

I'm currently working on the graphics drivers and should have it finished soon. I'm able to run revit 2012 so i'm not sure why its a problem, anyways..

I will turn off my a/v during the install and I hope it works! Thanks for all the help!

[Anonymous]

Same exact problem with ALL of these issues addressed. I'm fed up and pissed. Can someone pless point me in the direction of a customer support rep?

[DarrenP]

all support is through the reseller channel

http://usa.autodesk.com/adsk/servlet/ps/searchform?id=1088201&siteID=123112

FYI vista is not a supported OS anymore with any 2013 products

http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=18424371

it also could be your computer can't handle inventor 2013

[Anonymous]

Alright, so what If I were to try inventor 2012?

[Anonymous]

Attempted to install the 2012 version and to my surprise I found this! 

I'm now going to attempt to install AutoCAD_Architecture 

[blair]

Check in the primary folder for the installation (where the setup.exe file resides), there should be a "readme" file.

[JDMather]

A 6 or 7 year old computer?

When was the last time the HDD was reformatted and OS re-installed (a lot of garbage can build up over several years).

I was running an old computer (about the same specs as yours) and it was getting slower and slower and I had trouble installing Autodesk Simulation.  New install of the original OS and it worked better than it had in years.

Where are you getting the 2012 software (student download?)?

As noted above this is a free peer-to-peer user support group, not the Autodesk support.
Support is through your VAR (Value Added Reseller).

There is also peer support here and often Autodesk Employees chime in, but provide all information

http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24