Inventor 2024 Crashing Exception Code: c0000005

[cmcewanE2U82]

Multiple users have been having random crashes with the same Exception code. Did some quick googling and it was GPU drivers. Made sure all users had updated GPU drivers and the crashes are still occurring daily.

Date/Time: 2024-08-01 13:17:18 -05:00
Application: Inventor.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: rd.dll
Exception Address: 0x00007ff992bd4da3
Exception Code: c0000005

[Gabriel_Watson]

Check if the hardware is under the certified/recommended:
https://www.autodesk.com/support/system-requirements/certified-graphics-hardware/inventor

Then re-download the installer and reinstall if you haven't tried that yet. Also worth making sure you are running the latest Windows and Autodesk updates.

[johnsonshiue · Accepted solution]

Hi! Please make sure all critical Windows updates are installed. Another test to try. Go to Tools -> App Options -> Hardware -> Conservative. This option will be the slowest. But does it work more stably? If yes, it means some graphics settings are causing the instability.

Disable any "performance" oriented features in the GPU. Avoid using hyper-threading. How much graphics RAM does each machine have?

Many thanks!

[cmcewanE2U82]

The machine being used has a T1000 8GB but we found out it wasn't being utilized as the monitors were not connected to the GPU but instead to the onboard video. Haven't had a crash since swapping cables.