Inventor 2017 Pro Drawing Enviroment Weld Symbol Placement Progam Freeze

[chrishutchinson6848]

I've been trying out the new Inventor 2017 Pro and have been experiencing a program freeze when I place a weld symbol in a idw file.  It seems like I consistantly have this freeze only upon the first attempt to place a welding symbol after starting up my laptop.  After forcing Inventor to close and restarting it I can place weld symbols with no further freezes.  I've attached a screen shot of how the weld symbol dialog box is missing some elements (leader & all around symbol selection box).

I've also noted that when I do successfully place a weld and select the weld type I get a persistant screen display glitch where the weld type selection remains displayed and will not go away without restarting windows!

Thanks,

Chris Hutchinson

Charlotte, NC

[andrewdroth]

Danny,

Was that log file what you were looking for?

[DannyHubbard]

Nothing in the log files jumped out to me as being a issue, no missing files or anything strange.

As a test if you create a new single user project with all the defaults settings and create a new drawing does the dialog still hang?

Where do you have your Design Data stored? Local, Network drive, Vault?

Any customizations to the Weld or Weldbead xml files in the Design Data?

Thanks,

Danny

[karthur1]

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@DannyHubbard wrote:

Nothing in the log files jumped out to me as being a issue, no missing files or anything strange.

As a test if you create a new single user project with all the defaults settings and create a new drawing does the dialog still hang?

Where do you have your Design Data stored? Local, Network drive, Vault?

Any customizations to the Weld or Weldbead xml files in the Design Data?

Thanks,

Danny

---

Danny,

I used the Default ipj and it still hangs  All of my design data is stored locally and yes, I do use Vault.  I don't think the Vault is an issue, since it is persistent using the default.ipj.  I have not customized the Weld or weldbead.xml.

See my screencast below.

Thanks,

Kirk

[karthur1]

Danny,

After I stopped the screencast, I thought that you may want to see the processes that are running. Here is a video of the processes.  After I close the Task Manager window, you can see the artifact left behind.  

Even when I close all my apps, it is still visible on my desktop.

Kirk

[Anonymous]

Even when I close my eyes, I see the artifacts.  

Brother Andrew got hammered by the weld symbol this morning rushing to finish a modification for drawings for a job in progress.    We gave him dornish wine and put cold compresses on his head to calm him.

[karthur1]

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@Anonymous wrote:

Even when I close my eyes, I see the artifacts.  
...

---

hehe.... that a different problem 

[ChrisMitchell01]

We're still investigating this but cannot reliably reproduce the issue....

Could you please try the following three things & report back ?

Start Inventor & create a new weldment assembly, (this will force the am.dll to be loaded into memory); then try the problem workflow with adding the weldment symbol. Do you note any difference ?

It's mentioned below to create a new environment variable DYNAMIC_LOAD_APPLETS and set it to 0; I know that is was reported as not making a difference but if others could try that too, it would be appreciated.

Check your graphics driver setting from Nvidia Control Panel, 3D Settings, Manage 3D settings. For Global presets it should simply be on "3D App - Default Global Settings"; if it's not then does changing to that make a difference ?

Thanks,
Chris

[karthur1]

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@ChrisMitchell01 wrote:

We're still investigating this but cannot reliably reproduce the issue....

Could you please try the following three things & report back ?

Start Inventor & create a new weldment assembly, (this will force the am.dll to be loaded into memory); then try the problem workflow with adding the weldment symbol. Do you note any difference ?

It's mentioned below to create a new environment variable DYNAMIC_LOAD_APPLETS and set it to 0; I know that is was reported as not making a difference but if others could try that too, it would be appreciated.

Check your graphics driver setting from Nvidia Control Panel, 3D Settings, Manage 3D settings. For Global presets it should simply be on "3D App - Default Global Settings"; if it's not then does changing to that make a difference ?

Thanks,
Chris

---

Chris,

Done about 1.50 hours of testing for this issue. I tried creating a new weldment with brand new parts.  Still have the issue.  One new wrinkle that I noticed is that when I place the weld in the weldment, if I click the "Create Symbol" checkbox, then it will hang in the iam.  If I dont click the box, then it will create the weld in the iam.  Now when I go to the idw and try to place a weld symbol, it will hang also on the first attempt.

I tried it without and with the "Dynamic_Load_Applets" = 0 system variable and it still hangs with it.

Here is the video without the system variable.

I could not find the 3D App - Default Global Settings in the nVidia Control panel.

Kirk

[karthur1]

Here is a video with the system variable added.

Kirk

[ChrisMitchell01]

OK Thanks Kirk,

We'll continue to investigate.

What anti-virus software do you use? Any difference if you disable that for a quick test?

-Chris

[karthur1]

Chris,

We use "WebRoot" for our anti-virus.  I disabled it and restarted Inventor.  Tried the workflow and it still hangs.

Kirk

[johnsonshiue]

Hi Guys, It is still a mystery what caused the freeze behavior. We are still investigating. In the meantime, could you try following two options? 1. Start up Inventor and go to Tools -> Application Options -> General -> uncheck "Show MyHome on startup" at the lower right corner -> OK. Then try the documentation workflow. 2. Start up Inventor and go to Tools -> Add-Ins -> disable all add-ins. Restart Inventor and try the documentation workflow. Please let me know what you find. Many thanks!

[andrewdroth]

My Home has been turned off since installing 2017 due to the other issues it was causing, and I've tried turning off the add-ins as well. Neither fixed the issue.

[karthur1]

Johnson,

I unloaded all the add-ins and disabled the home screen.  Closed Inventor and restarted it.  Verified that NO add-in were loaded.  The problem still persists.

Kirk

[johnsonshiue]

Hi! I am sorry that we keep asking you to try various workflows, because honestly we don't have a clue yet. Please bear with me if this has been attempted before.

1. Re-register Inventor.exe. Close Inventor. Go to command window -> Type in "C:\Program Files\Autodesk\Inventor 2017\Bin\inventor.exe /install" and hit <Enter>.

2. Right-click on Inventor icon on the desktop -> Run as Admin.

Could you try them and see if it helps?

Many thanks!

[karthur1]

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@johnsonshiue wrote:

Hi! I am sorry that we keep asking you to try various workflows, because honestly we don't have a clue yet. Please bear with me if this has been attempted before.

1. Re-register Inventor.exe. Close Inventor. Go to command window -> Type in "C:\Program Files\Autodesk\Inventor 2017\Bin\inventor.exe /install" and hit <Enter>.

2. Right-click on Inventor icon on the desktop -> Run as Admin.

Could you try them and see if it helps?

Many thanks!

---

Johnson,

Re-registering didn't help... still have the issue.

Maybe its a clue to that it has something to do with the weld symbol dialog.  It happens both in the idw and the iam when the weld symbol dialog is brought up the first time after a fresh reboot.

Kirk

[andrewdroth]

Something must have changed also, this has never been an issue in any of the past releases.

I'm just excited that someone is finally looking into this after 4 months. 

[johnsonshiue]

Hi Andrew,

I am very sorry that the issue has not yet been resolved. We are very eager to get it resolved as soon as possible but the thing is we do not have a reliable way to reproduce it. This issue is not unique to 2017. We have heard similar behaviors before but we have never been to reproduce it in-house unfortunately.

This particular thread was reported on 4/22. The issue has been taken a look by various Inventor team members ever since. It is not true that it was not looked into in the past few months. Unfortunately, we have not made much progress besides knowing all of the suggestions so far do not help and the problem persists. If we have any further update, we will let you know.

Many thanks for your patience!

[andrewdroth]

OK, I'll take your word for it.

It just seems like there's been more of an employee presence in this thread since an Autodesk Expert Elite member reported the issue.

Maybe a remote session is necessary. 

In the meantime I'll work on garnering an 'Elite' status.

[Anonymous]

Man, getting rank in here.  Andrew's pruno ration is being adjusted accordingly.