Inventor 2017 as well as 2018 are getting stuck at "Loading Feature Catalog"

[Anonymous]

I have viewed many different posts regarding the inventor 201x versions having problems with after attempting to create a new assembly or part, the bottom ribbon shows that it is "Loading Feature Catalog". It perpetually does this on my computer, and all solutions posted here have been of no help. Does anyone have any advice or solution? I need to work on my school assignments, as they are a large portion of my grade and are going to be worse grades compared to if I was able to finish my inventor. Any help would be greatly appreciated.

Sincerely,

     Sixer601

[johnsonshiue]

Hi! This should not be a licensing problem since the session already starts. It seems that Inventor has trouble loading the dlls required to run properly. This could be user profile issue. Try the followings if you have not done so.

1. Close Inventor. Go to desktop and right-click on Inventor icon -> Run as Administrator.

2. Start command line prompt cmd. Go to Inventor install folder, "C:\Program Files\Autodesk\Inventor 2018\Bin\" and type "Inventor.exe /install" and hit <Enter>.

3. Perform Repair Install. Go to Control Panel ->Programs and Features -> Autodesk Inventor Pro 2018 -> right-click -> Uninstall/Change -> Repair install.

Please let us know if it works.

Many thanks!

[Anonymous]

These solutions sadly did not fix any of my versions, and they all continue to be stuck on "Loading Feature Catalog...". Are there any more solutions available that would be able to possibly fix whatever problem is going on?

[johnsonshiue]

Hi! Two more things to try. Go to All Programs -> Autodesk -> Inventor 2018 -> Tools -> Add-In Manager -> disable all Add-Ins to load. Start Inventor. Does it work?

If not, check Control Panel -> Programs and Features -> Is .Net 4.6 installed? If not, please go to microsoft.com and download and install it. You need it to run 2018.

Many thanks!

[Anonymous]

To ensure I did the third thing suggested properly, could you provide step by step and detailed instructions, potentially with screenshots? I attempted to use these, but again, to no avail. Thank you for the help, and is there any way to contact customer support to maybe solve this over the phone?

[Mark.Lancaster]

@Anonymous

Step by step for third thing?  Do you mean the repair option that @johnsonshiue indicated?

Also I need to provide a clarification on Johnson's 2nd suggestion..  When re-registering Inventor you need to run the command prompt as administrator or like this..

1.  Exit Inventor if still running

2a.  Win 8/8.1/10: Select the Windows start button and type CMD (but do not hit an enter)

2b.  Win 7:  Select the Windows start button and type CMD in the search field (but do not hit an enter)

3.  When CMD or command prompt appears in the list, right mouse click and select run as admin

4.  When the command prompt appears, navigate using dos commands to C:\Program Files\Autodesk\Inventor <version>\Bin or where your Inventor.exe is located if you changed the default install location of Inventor.

In this example I'm navigated to my Inventor 2018 (exe) location.

6.  Type Inventor.exe /install.  

Wait a few mins and restart Inventor.   At this time you will not see anything occurring.  Don't panic.    However if you launch Windows task manager you can watch the Inventor.exe process (and see when it ends).

 Does that resolve the issue?

Other suggestions outside of what has already been offered.

1.  Run the inventor reset utility: https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

2.  Unplug from your network, WIFI, router, internet and launch the program

3.  Have you unloaded all the add-ins as Johnson has pointed out?

[marius.gildehaus]

Hello @Anonymous!

There is also a Knowledge Article about how to re-register Inventor.

How to re-register Inventor via Command Prompt

Thanks @Mark.Lancaster for the Step-by-Step instructions and the other solutions.

[Anonymous]

Disabling these add-ins as I tried to, did not work. I have attached a screenshot showing what I did. Is this correct? I was hesitant to believe a lack of them loading is truly what you meant by disabling, and would like to clarify this is in fact what you meant.

     Thank you much,

          Sixer601

[johnsonshiue]

Hi! I am sorry I almost run out of ideas now. Did you do Repair Install (Control Panel -> Programs and Features -> Inventor 2018 -> right-click -> Uninstall/Change -> Repair Install). Have you checked if .Net 4.6 is installed?

Many thanks!

[Anonymous]

I have done both of these, and neither fixed the problem, as my Autodesk continues to catch on "Loading Feature Catalog...". Do you know what this feature catalog is in reference to, and where the files for this are located? I know that Autodesk inventor 2018 does show this during the creation of a part, as we have access to working computers at school, however, it does continue to boot up and eventually work. I looked into it being a part of the content center libraries, but this solved nothing as well, due to my having all of the libraries, and my content center configuration is identical to the ones on the aforementioned school laptops. Is there someone or someplace other than the forms that I could contact that would be able to assist me? And the solutions provided seem generic, like reinstalling files or checking to see if files are there. It appears after talking to a few people more qualified than me at home or at school, that it appears to be a problem either in the coding, or in my files, and since it works well on other computers, I cannot imagine it is with the coder's responsibility. I would like to know what the process line by line for the creation of a new part is, and where my computer is failing on that list, compared to the computers at school. I have attached my log file for anyone able to dissect it and inform me what the problems occurring in the process are.

   Thank you,

          sixer601

[johnsonshiue]

Hi! If I understood how this process works correctly, something is blocking Inventor to load certain dlls essential to running Inventor. This is either your environment or your user account, which may not have anything to do with Inventor itself. This is why there isn't anything specific to do besides uninstall/reset. This behavior is unusual. Please feel free to contact Autodesk Product Support for further assistance.

In the meantime, you can try launching Inventor using Administrator profile (right-click on Inventor icon on desktop -> Run as Admin). Below is link to a prior thread with similar behavior.

https://forums.autodesk.com/t5/inventor-forum/inventor-2014-stuck-at-loading-feature-catalog-help/td...

Many thanks!

[Anonymous]

Where would these dll files be located? I have seen that post, and went through all the potential solutions I could find, with no avail. I am unsure that my license is adequate for the Autodesk call help criteria, but I was hoping to solve the issue or know that's my last resort, due to it requiring a lot of hoops being jumped through. Did my log provide assistance as to diagnosing my problem? And if not, why? I am hoping to contact someone who can correctly diagnose my problem, and either knows where I would go to find a solution or give me an actual solution. If that is likely on the phone, I guess that will be my next line of play. While setting that up, is there much I can do on my end? The deadline for my first assignment is soon, and I have spent more time trying to solve this than doing the actual assignment, due to it being such an unusual and time intensive problem.

     Thank you,

          sixer601

[johnsonshiue]

Hi! The log file contains the following information. How did you get your license?

"Error: Missing or incorrect user ID to load license information."

It is possible your license file is corrupted. Try the following and see if it helps.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Licensing-Error.html

If it does not help, you may want to contact Education Community Support.

https://www.autodesk.com/education/support/edu-contact-us-form?_ga=2.63481575.958666641.1540348544-1...

Many thanks!

[Anonymous]

The set of instructions provided in the first link did not solve my problem, although it did seem to make sense as to why it would be an issue there. My license is a student one, and I obtained it using the methods provided on the Autodesk website, so I can't imagine it's an anti-piracy measure. And as for the second link, it redirected me to the Autodesk Knowledge Network, so it did not provide adequate assistance. Are there any other things that seemed to be an issue that can be attempted to be resolved within the log file I have given?

     Thank you,

          sixer601

[Anonymous]

So after analyzing the log file and trying to find out what the lines that mention "[error]" mean, I have been seeing its an issue with a redirect, which would make sense, as it is directing us to the next portion of the process. The issue becomes solving this, as it seems like the programming itself has a solution that needs to be applied, yet I have no clue how to alter this programming, and what that could truly do. I hope someone can guide me through what I would need to do, as I feel this could be a correct answer, and it appears to be one of the only ones seemingly worthwhile at this time.

Website regarding code of program running into a similar issue, and solution.

Another link to the same website, with a different problem.

     Thank you,

          sixer601