Inventor 2015 Professional loses right click and model tree menu

[Anonymous]

Hello,

I am user of Inventor Professional 2015 and I have serious graphic environment problems during working with parts or assemblies. I lose my right click options, the model tree menu or many of the menus of the program. Most times this happens the program becomes very slow or completely unresponsive. I experienced this problem first time 6 months before, and i solved it after uninstalling and reinstalling the program several times with the clean uninstall method that Autodesk suggests. I tried the same solution 5 times when the program started the same problem now but this time doesn't work. The problem seems to come from registry errors and corruption of Inventor during time of use and closing the program from Task Manager. My graphics card is a Nvdia Quadro FX K2000 and my workstation is a Dell Precision T3610 with Intel Xeon E5-1620 v2 3.70GHz, 8GB of RAM and 1TB disk. I have attached some screenshots of my problem to make it easier to understand.

[JDMather]

I think I would reformat the hard drive.

Install Windows Updates (but not Win 10).

Install and run Excel.

Temporarily disable anti-virus and UAC and install Inventor.

Install Inventor Service Packs and Updates (for your version).

Create a Windows Restore Point.

This would give you a clean machine and assuming everything is working  - a clean restore point from which you can try to diagnose the root cause of the problem.

Are you using a 3D Connexion device?

I also noted in the picture of your part browser what I would consider "unconventional" modeling techniques.  You might attach the *.ipt file here for suggestions on improvements in technique.

[SBix26]

Clearly a graphics problem-- are your graphics drivers up to date?

When this occurs, are you still able to select things from the invisible browser or RMB menus?

Sam B

Inventor Professional 2016 Update 2
Vault Basic 2016
Windows 7 Enterprise 64-bit, SP1

[cbenner]

Hello,

Are all of your drivers, especially graphics drivers up to date?  Is this card supported by Autodesk for use with Inventor?  (I'm looking for the list).  The need to close Inventor with task manager and continuously uninstall and reinstall is not normal at all.  From the images, I strongly suspect this is hardware related, not software.  

What types of documents are you working with?  How large?  Your 8g of memory is right on the borderline of the minimum for IV 2015.  12g is recommended, I would actually go with 16 if you're going to be working with large assemblies.

[Anonymous]

JDMather I want to try and solve it with a way like the previous time avoiding format, but I must figure out the source of the problem. The part or assembly I work on doesn't play any role, because when I fixed it I worked again on these files and I didn't have any problem. I don't use a 3D Connexion device and I would like to know if there is a way to manually clean up the program entirelly from the computer without formating. As I said before I have used the clean unistall method of Autodesk and didn't work.

[Anonymous]

Sbixler no I cannot select the invisible right click menu or the model tree menu, but when I move the mouse on the black area of the top menu the icons appear again. I think I have the latest drivers installed (updated 3 months ago), buy I will check it again now.

[Anonymous]

Cbenner the card is supported by Autodesk, RAM is not much for my work and sometimes I get it to the limit of 8GB, but if this was the problem I would had the problem from the beginning and not now about 1 year after. I suspect it's not hardware related because I managed to fix it in the past with a clean uninstall.

[JDMather]

Try going to Tools>Application Options>Hardware tab and set on lowest button.

If that works (for a couple of days), then try the next one up and so on.

[Anonymous]

JDMather so I first set it to conservative?

[JDMather]

Software graphics - the bottom selection.

You might also click that Diagnostics button.

[Anonymous]

Just did it JDMather black screen and Inventor crashed and autoclosed. I also updated to the latest drivers at the same time so probably the black screen was from the drivers installation. I opened again Inventor and it has the selection software graphics selected and I putted to conservative from performance I had it.I will work it this way to see if the problem will appear again and I will inform you. Diagnostics say: This Direct3D graphics driver is Microsoft WHQL certified.

[Anonymous]

The problem remains with the hardware configurations JDMather. RAM is at 6.42GB of 8GB used. This selection made Inventor noticeable slower.  

[Anonymous]

Problem just disappeared. Can anyone explain that? If it was hardware it wouldn't just disappear right?