Inventer Professional Not Responding

[Anonymous]

Whenever I open up my inventer and click on that I want to do a new file. We'll I do that. Next I try to do what I want but I can't do anything because it tells me it's not responding. Most of the time it will close and ask me if I want to send a report to Autodesk. Can't anybody help

[JDMather]

What version of Windows?

What version of Inventor (including Service Packs and Updates)?

Do you have MS Excel installed and run at least once?

Did Inventor ever work on this machine?

Was Inventor installed with UAC and anti-virus temporarily disabled?

Did you send the crash report to Autodesk with your contact information?

[Anonymous]

It's Windows 7
Version of Imventer is 2014
MS? Microsoft Excel if that yes it's installed but not runned with it
No it hasn't worked on this machine
I don't know if it was installed with UAC and anti virus
Yes I did sent the crash report

[Mark.Lancaster]

You indicated Inventor 2014 but you didn't fully answer JD's question..  Have you applied all the latest service packs and hot fixes for it?   Have you at least run (launched) Micosoft Excel at least once?

[JDMather]

You have not answered all of my questions?

Are you a student?

If so, does your school have a Student IT Help Desk that can help you install software or answer computer related questions?

If not, why are you installing an old version of Inventor - where did you get the software?

Run Microsoft Excel - does it work?

Disable antivirus and UAC and go to the Control Panel and run a Repair Install on Inventor.

Download and install the latest Service Pack and Update for 2014.

Does Inventor run now?

[Anonymous]

I think I have applied all the latest service packs and hot fixes. No I haven't runned Microsoft excel at least once

[Anonymous]

Yes am a student but not with IT. Am in high school downloading this because am in the CAT program. I got the software from autodesk. Ok I will do the other things

[Anonymous]

Do I go to autodesk to install the service Pack and update

[Anonymous]

It's still not responding

[Mark.Lancaster]

Well first you need to determine if you did update or not.

In the upper right hand corner you will see a circle with a question mark in it.  Select the down-arrow next to it and select About Inventor..  Post a screen shot of the about dialog.

But to answer your question updates are down here: https://knowledge.autodesk.com/support/inventor-products/downloads?release=2014

[Mark.Lancaster]

You need to download and apply service pack 2 first and then update 7.  Not sure what you tried first to get that message.

[Anonymous]

I did the last update first

[Anonymous]

I did the first update that it requires and it came up the same window that I attached to this

[Mark.Lancaster]

I assume when you mean first update you tried installing Service Pack 2?

[Anonymous]

Yes