Graphics Issues in Inventor 2014

[ChrisMitchell01]

There have been several postings regarding graphics issues with Inventor 2014.

One type of issue was related to using Quality mode specifically with AMD GPU HW. This has been fixed by AMD; it was a Defect in their GPU drivers for certain ranges of their GPU HW.

However, other graphics issues prevail on both AMD & nvidia & fall into what is being called “ghosting”, where geometry is displayed incorrectly in various ways; e.g. deleted geometry reappears, wireframe instead of shaded, additional surface connections, or in worse cases, either badly corrupted graphics or crashes.

So far, there are two common aspects to these problems in our investigation:

1. They are very difficult to reproduce in a simple set of easy steps leading to a reproducible outcome.
2. They often seem to be connected with extensive use; closing Inventor and restarting will “fix” the problem … for a while. Sometimes they can be worked around by using the Compatibility or Software settings from Tools, App Options, hardware, but not consistently. Also switching from one view mode to another, will clear it up but only for a while.

These indicate that we may be dealing with a memory corruption issue which may or may not exist in the Inventor graphics layer code.  The graphics layer is similar to a "canary in a coal mine"; any memory corruption will typically appear in the graphics first, even if it has no direct connection with the graphics layer code.  If the graphics layer code is being given corrupted data, it will display it as very strange results or in the worst case, the data will trigger a crash.

What would be very helpful to us, is if anyone has a simple set of steps with a given data set that can reproduce a problem, every time. This will give us something definite to dig in to as whereas at present, we tend to be chasing ghosts ourselves...

If you prefer to send me a dataset, just email to chrisDOTmitchellATautodeskDOTcom

Thanks very much in advance for your help,

Chris on behalf of the Inventor team

[Ray_Feiler]

Take a look at this post.

http://forums.autodesk.com/t5/Autodesk-Inventor-General/Twisted-Wire-Texture/m-p/4417739#M482295

Data set.

http://forums.autodesk.com/t5/Autodesk-Inventor-General/Twisted-Wire-Texture/m-p/4417365#M482284

[ChrisMitchell01]

Thanks Ray,

We already have a defect under investigation for that.

We're also looking for sample data & steps that will enable us to reproducte the "ghosting" effect, where features or parts in assemblies are shown in wireframe instead of shaded, or when they have been deleted & shouldn't be dislpayed at all.

Thanks for anything anyone can offer.

Chris

[Anonymous]

Hi Chris,

I have managed to repeat the "ghosting" issues or part outlines being replicated next to their actual models a few times today. I can't seem to find a repeatable workflow that causes it.

All I have found is it is happening in the assembly environment when jumping between parts and assemblies, maybe with a slight commonality when going to place constraints?

The only thing I can reproduce is that is only seems to happen when "shaded with edges" is selected, none of the other visual styles cause the problem. This is with either part colour selected, or with a colour override. 

I am running a Quadro 4000 card, my customers experiencing the problem are running Quadro 2000, but as you have said you don't think it is a graphics card driver issue.

I'm not sure how much help this is but if you need any more information, I wil see what I can do.

Best Regards

Dan Doleman

[ChrisMitchell01]

Thanks Dan,

I've also heard a few others complaining that this is more prevalent when working with shaded with edges. That should help with our investigations. Would you please post a screenshot of the issue, next time to see it ?

-Chris

[Anonymous]

Hi Chris,

please find attached a screen shot from yesterday, if I get any more today I will send them across. As you can see the part that is being moved (yellow) is leaving a shadow of it's former self behind. 

This is with shaded with edges on.

Hope this helps

Dan

[pball]

I've just noticed this issue a bit today. Here is a screen shot of the edge lines completely off the part they go to. I was just constraining this bolt pad in place when the edge lines didn't move with the part. Also when I turn off "shaded with edges" the lines dissapear as they are just the edge lines of that part. Also if I zoom in any further the lines will jump back to the part they belong on.

[Anonymous]

Ive had the same issues over here. But ive also had another more annoying one. Its to do with IDW's.

All the drawings with the "fill" feature will show as black boxes when opened up after closing and saving.

Easy way to recreate this issue is to create a custom template and test from there. Everything works fine when using the standard template.

[ChrisMitchell01]

The fill in idw's seems Ok from my testing - can you please attach your drawing template & also a screenshot of the issue, along with info about your graphics system, (from Tools, App Options, hardware, Diagnostics).

Regarding the ghost edges being seen in parts/assemblies; Many Thanks for sending in those screenshots & sample data. They've helped us in reproducing the issue.

-Chris

[Anonymous]

https://forums.autodesk.com/t5/Inventor-General/Viewports-in-IDW-Turning-Black/m-p/3718088

this is the same issue

This Direct3D graphics driver is not Microsoft WHQL certified Graphics Hardware Description: Advanced Micro Devices, Inc. ATI display adapter (0x9498) AIRViz Device Manager \ VirtualDeviceDx11 Feature Level 4_5 Performance Mode Hardware Renderer Graphics driver file aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is version 8.970.100.7000 Current optimization settings are not known The display is using 32-bit color Inventor Version: Build: 222, Release: 2014 SP1 - Date: Tue 09/17/2013 64-Bit Edition - 8192.00 GB System Information: Operating System: 64-bit Microsoft Windows 7 Ultimate (Build 7601) Service Pack 1 Language: English System Manufacturer: To be filled by O.E.M. System Model: To be filled by O.E.M. BIOS: BIOS Date: 05/09/11 15:54:19 Ver: 04.06.04 Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (1 processor, 4 cores) System Memory: 3.983 GB RAM Graphics Device Information: Renderer: HAL Manufacturer: Advanced Micro Devices, Inc. Chip Type: ATI display adapter (0x9498) DAC Type: Internal DAC(400MHz) Graphics HW Memory: 1017 MB Display Mode: 1680 x 1050 (32 bit) (59 Hz) Graphics driver file: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver file version: 8.970.100.7000 Driver Date: 16 November 2012 0:00:00 UTC (Coordinated Universal Time) Direct3D Graphics Device Information: Adapter Description: ATI Radeon HD 4600 Series Vendor ID string: 0x00001002 Device ID string: 0x00009498 VendorID: 1002 DeviceID: 9498 SubSystemID: 20421002 Revision: 0 Direct3D 10 / DXGI System Information: Dedicated Video Memory: 1017 MB Dedicated System Memory: 0 MB Shared System Memory: 1.742 GB DxDiag System Information: Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.130828-1532) Language: English (Regional Setting: English) System Manufacturer: To be filled by O.E.M. System Model: To be filled by O.E.M. BIOS: BIOS Date: 05/09/11 15:54:19 Ver: 04.06.04 Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz System Memory: 4096MB RAM Page File: 2351MB used, 5803MB available DirectX Version: DirectX 11 DxDiag Version: 6.01.7601.17514 DxDiag Graphics Device Information: DirectX Version: 10.0 DDI Version: 10.1 DDI Version Number: a DxDiag WHQL Level: 0 Driver Signed Valid: True Driver Signed: False Manufacturer: Advanced Micro Devices, Inc. Chip Type: ATI display adapter (0x9498) DAC Type: Internal DAC(400MHz) Revision: Graphics HW Memory: 2800 MB Display Mode: 1680 x 1050 (32 bit) (60Hz) Graphics driver file: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver file version: 8.17.0010.1129 Driver Date: 11/16/2012 22:49:04 WHQL Level: 0 Inventor Options Information: Options = 0x00000000 Warning Options = 0x00000000 Graphics driver log information: Sep/07/2013-16:43:31: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D9. Failed to create a device from the adapter. Sep/07/2013-16:43:31: Fail to create D3D9 factory, We need to change it for current inventor session: D3D9 -> D3D11. Sep/07/2013-16:56:50: Fail to create OGS D3D9 factory, We need to change it for current inventor session: D3D11 -> D3D10. Failed to create a device from the adapter. Sep/07/2013-16:56:50: Fail to create D3D9 factory, We need to change it for current inventor session: D3D10 -> OpenGL. There is some problem when enumerating the adapters. Direct3d 10 factory initialization failed. Sep/07/2013-16:59:15: User changes the graphics driver manually: OpenGL -> D3D11. Sep/08/2013-10:57:33: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D9. Failed to create a device from the adapter. Sep/08/2013-10:57:34: Fail to create D3D9 factory, We need to change it for current inventor session: D3D9 -> D3D11. Sep/08/2013-10:58:46: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D9. Failed to create a device from the adapter. Sep/08/2013-10:58:46: Fail to create D3D9 factory, We need to change it for current inventor session: D3D9 -> D3D11. Sep/08/2013-11:03:22: Fail to create OGS D3D9 factory, We need to change it for current inventor session: D3D11 -> D3D10. Failed to create a device from the adapter. Sep/08/2013-11:03:22: Fail to create D3D9 factory, We need to change it for current inventor session: D3D10 -> OpenGL. There is some problem when enumerating the adapters. Direct3d 10 factory initialization failed. Sep/08/2013-11:31:01: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/08/2013-11:31:01: Fail to create D3D9 factory, We need to change it for current inventor session: D3D10 -> OpenGL. There is some problem when enumerating the adapters. Direct3d 10 factory initialization failed. Sep/08/2013-13:32:11: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/08/2013-13:32:11: Fail to create D3D9 factory, We need to change it for current inventor session: D3D10 -> OpenGL. There is some problem when enumerating the adapters. Direct3d 10 factory initialization failed. Sep/09/2013-17:40:38: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/11/2013-19:35:13: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/11/2013-20:13:02: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/12/2013-20:08:43: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/12/2013-20:30:45: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/13/2013-17:53:04: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/24/2013-10:49:10: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/24/2013-10:49:14: User changes the graphics driver manually: D3D10 -> D3D11. Sep/26/2013-16:13:28: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/26/2013-16:59:22: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10. Sep/26/2013-17:00:39: User changes the graphics driver manually: D3D10 -> D3D11.

[ChrisMitchell01]

That file works OK for me when I save it as a template & then create new drawings from it.

I see that your graphics driver is almost a year old now; have you tried updating that ? AMD have released new drivers fairly recently for many of their graphics cards.

Thanks,
Chris

[Anonymous]

Hello again,

I have been trying to find things that are repeatable to get the "ghosting" to occur. One thing I have noticed is that it occurs when the Physical memory I am using is above 1.2Gb.

Today I noticed the issue was happening at 1.5Gb ram, and then when it happened again, I looked again, Inventor was using 2Gb of RAM. So I restarted Inventor and it went away. I wasn't sure if if it had anything to do with the undo file size so I have increased this to 2000 Mb just out of curiosity!

Not sure if this helps, but I though I would mention it. I will see if any of my colleagues or customers can see a correlation.

Dan

[Anonymous]

I've installed the very latest drivers, once from AMD and once from MSI ( card manufacturer). None of them worked. Problem still exists.

[Anonymous]

ive taken my title block and border and moved it to a standard template and saved as template to get a new one and now its working

[matthewbrindley]

I have a GTX680 graphics card and have all the graphical bugs you have described.

I am very dissappointed.

I tried the very latest drivers yesterday, don't bother with those I get black corruption with shadows on.

I also get the ghosting you described.

It seems connected to the complexity of the assy.There comes a point when all of a sudden it starts.

I have found if I spam the End sectional view button this temporarily fixes the problem.

Thanks

Matt

[ChrisMitchell01]

Hi Matt,

Does switching to graphics compatibility mode, from App Options, hardware tab, help with these issues ? From other cases it tends to address the issue.

Thanks,
Chris

[Anonymous]

no that does not do anthing

[rangt]

It would also be helpful to know if Display Silhouettes is turned on or not.

Tools > App Options > Display > Settings

If on, turn off and see if that helps with the "Ghosting" or not.  We've discovered some issues recently with silhouettes turned on.

[Anonymous]

it is turned off on mine and the problem still persists. 

on the display settings, smoother works the best and toggling between the 4 options causes the ghosting to go away

[Anonymous]

Has anyone gotten help regarding the glitches that are still seen ??

Still black lines in places where components were before moved or edited.

Problem seems to be when " shaded with edges " is selected.

Also when making cuts in sheet metal......circles are not clickable sometimes unless the profile button is clicked off and on again....