Frame Generator:Error occured during inserting frame member

[Anonymous]

Dear Sir/ Madam,

can i have your help please, i got error during inserting frame from the desktop content center if you know please advice to me to resolve the error.

Thanks & Regards,

Ksvenkat.

[johnsonshiue]

Hi! Are you on Windows 10 build 1903? If yes, please install the following applicable updates.

2017.4 + 2017.4.10

2018.3 + 2018.3.6

2019.4 + 2019.4.1

2020.1

Many thanks!

[Anonymous]

Dear Mr.Johnson,

two weeks ago my inventor frame insertion work very well but today when i try to insert there is an error.

thank you so much for your prompt reply. may i know is there any other way to resolve the error.

Thanks & Regards,

Ksvenkat.

[Mark.Lancaster]

@Anonymous 

Are you saying you don't have access to these updates?

If you don't there's not much you can do but perhaps the work-around as specified here https://knowledge.autodesk.com/support/inventor/troubleshooting/caas/sfdcarticles/sfdcarticles/After-upgrading-to-Windows-10-1903-update-Inventor-crashes-when-attempting-to-insert-replace-or-resize-Content-Center-parts.html?_ga=2.180178528.534610519.1567342009-1825845532.1563196738 can help.

Can you roll back the update?