Community
Inventor Forum
Welcome to Autodesk’s Inventor Forums. Share your knowledge, ask questions, and explore popular Inventor topics.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Eco Materials Advisor, will not connect!

7 REPLIES 7
SOLVED
Reply
Message 1 of 8
Anonymous
1592 Views, 7 Replies

Eco Materials Advisor, will not connect!

Anonymous
Not applicable

Cannot connect to the gateway of the eco materials advisor. contacted granta they told me it may be my company firewall, spoke to my ID dept and they tell me its not firewalled.  Tried to download upgrade package with hope that will solve problem, will not download due an existing file on my pc, cant find that one either!

 

HELP!

0 Likes

Eco Materials Advisor, will not connect!

Cannot connect to the gateway of the eco materials advisor. contacted granta they told me it may be my company firewall, spoke to my ID dept and they tell me its not firewalled.  Tried to download upgrade package with hope that will solve problem, will not download due an existing file on my pc, cant find that one either!

 

HELP!

7 REPLIES 7
Message 2 of 8
blair
in reply to: Anonymous

blair
Mentor
Mentor

Just download the 64 bit update a couple of minutes ago without any problems.


Inventor 2020, In-Cad, Simulation Mechanical

Just insert the picture rather than attaching it as a file
Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.
Delta Tau Chi ΔΤΧ

0 Likes

Just download the 64 bit update a couple of minutes ago without any problems.


Inventor 2020, In-Cad, Simulation Mechanical

Just insert the picture rather than attaching it as a file
Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.
Delta Tau Chi ΔΤΧ

Message 3 of 8
Anonymous
in reply to: blair

Anonymous
Not applicable

Finally managed to download the update, but still will NOT connect in inventor!

0 Likes

Finally managed to download the update, but still will NOT connect in inventor!

Message 4 of 8
pierre.masson
in reply to: Anonymous

pierre.masson
Alumni
Alumni

Hi

 

In Eco Materials Adviser Settings, could you please chack if the Connection Settings are filled.

 

Then check with your IT Department if you are using a Proxy Connection and then fill in the Proxy Setting correctly.

 

Is it working better ?

Pierre Masson Product Support Specialist PS MFG EMEA Autodesk, Inc.
0 Likes

Hi

 

In Eco Materials Adviser Settings, could you please chack if the Connection Settings are filled.

 

Then check with your IT Department if you are using a Proxy Connection and then fill in the Proxy Setting correctly.

 

Is it working better ?

Pierre Masson Product Support Specialist PS MFG EMEA Autodesk, Inc.
Message 5 of 8
Anonymous
in reply to: pierre.masson

Anonymous
Not applicable

the connection settings are filled in and i cannot edit them, the proxy settings i can input but i have spoke to my IT dept and they tried our proxy settings with no success (see pics attached)

0 Likes

the connection settings are filled in and i cannot edit them, the proxy settings i can input but i have spoke to my IT dept and they tried our proxy settings with no success (see pics attached)

Message 6 of 8
AlisonDavis
in reply to: Anonymous

AlisonDavis
Alumni
Alumni

Hi Steve,

I contacted Granta support to ask them to follow up with you but I'm not sure that they have your contact information (the name they had was different than yours).   Would you please send me e-mail at alison<DOT>davis<AT>autodesk<DOT>com?

Regards,

Alison

 

0 Likes

Hi Steve,

I contacted Granta support to ask them to follow up with you but I'm not sure that they have your contact information (the name they had was different than yours).   Would you please send me e-mail at alison<DOT>davis<AT>autodesk<DOT>com?

Regards,

Alison

 

Message 7 of 8
pierre.masson
in reply to: AlisonDavis

pierre.masson
Alumni
Alumni
Accepted solution

If you are using a proxy, then I would advise you to try these steps with IT Department :

 

 

1)      Use the EMA settings page to enter proxy credentials and then Save these to the EMA configuration file

2)      Close Inventor

3)      Open the EMA configuration file in a text editor. The location of the file will be installation and OS specific. For me it can be found at: C:\Users\nic.austin\AppData\Local\GrantaGateway\config\GatewayConfig.xml

4)      In the <config:ProxySettings> tag, enter the proxy address and port number in the appropriate elements

5)      In the <config:Service> tag, set the useProxy attribute to “true”

6)      Save the config file

7)      Restart Inventor

 

Please mark it as solution if this solves your issue.

Pierre Masson Product Support Specialist PS MFG EMEA Autodesk, Inc.
0 Likes

If you are using a proxy, then I would advise you to try these steps with IT Department :

 

 

1)      Use the EMA settings page to enter proxy credentials and then Save these to the EMA configuration file

2)      Close Inventor

3)      Open the EMA configuration file in a text editor. The location of the file will be installation and OS specific. For me it can be found at: C:\Users\nic.austin\AppData\Local\GrantaGateway\config\GatewayConfig.xml

4)      In the <config:ProxySettings> tag, enter the proxy address and port number in the appropriate elements

5)      In the <config:Service> tag, set the useProxy attribute to “true”

6)      Save the config file

7)      Restart Inventor

 

Please mark it as solution if this solves your issue.

Pierre Masson Product Support Specialist PS MFG EMEA Autodesk, Inc.
Message 8 of 8
AlisonDavis
in reply to: pierre.masson

AlisonDavis
Alumni
Alumni

Hi everybody,

I spoke to Granta support directly and they have resolved the original poster's issue.  Although the solution involved editing a configuration file they do not recommend that procedure without guidance.   If you have issues connecting to the EMA server, please contact Granta support.  There is a link on the EMA help page to contact Granta or visit http://www.grantadesign.com/contact/.

Regards,

Alison Davis

0 Likes

Hi everybody,

I spoke to Granta support directly and they have resolved the original poster's issue.  Although the solution involved editing a configuration file they do not recommend that procedure without guidance.   If you have issues connecting to the EMA server, please contact Granta support.  There is a link on the EMA help page to contact Granta or visit http://www.grantadesign.com/contact/.

Regards,

Alison Davis

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report