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Crashing when creating a new file

4 REPLIES 4
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Message 1 of 5
leonard90
205 Views, 4 Replies

Crashing when creating a new file

Hi,

 

I've recently started a course in college which gives me access to inventor. I've downloaded it (windows user) and when I click 'CTRL+N' it gives me a pop up box called create new file, but nothing ever appears in the box and it crashes. Any ideas? 

 

I've seen things like maybe its a permissions thing or could be that it can't find the default templates, but i don't really know where to start.

 

Thanks,

 

4 REPLIES 4
Message 2 of 5
BDCollett
in reply to: leonard90

Have you installed all the updates?

Message 3 of 5
leonard90
in reply to: BDCollett

I've not explicitly looked for updates, but I only installed it on Tuesday, I'd like to think it installed the latest version? And it instantly crashed when I tried to create new file. 

 

If I go file>new>part etc, I can use it. But the create new file pop up when I press CTRL+N is when I get the issue. 

Message 4 of 5
BDCollett
in reply to: leonard90


@leonard90 wrote:

I've not explicitly looked for updates, but I only installed it on Tuesday, I'd like to think it installed the latest version? And it instantly crashed when I tried to create new file. 

 

If I go file>new>part etc, I can use it. But the create new file pop up when I press CTRL+N is when I get the issue. 


Not always, and that crashing bug on new is a problem that was solved with a patch in 2023.

Using the Autodesk Desktop App, you should see if there are available updates.

Message 5 of 5
leonard90
in reply to: BDCollett

Updates through the desktop app have solved the problem! Thanks for the advice.

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