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Crash opening files

5 REPLIES 5
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Message 1 of 6
Anonymous
251 Views, 5 Replies

Crash opening files

Version 2019 crashes when opening or creating files (parts, assemblies). Starts loading (status bar says "loading..."). Then app closes. Shows up as an "error" event in Windows 10 log.

5 REPLIES 5
Message 2 of 6
JDMather
in reply to: Anonymous

More information is needed.

1.  Did it used to work and now it doesn't or did it never work at all?

2. Have you installed the Updates for 2019?

3. Have run the Inventor Reset Utility?

4. Have you rebooted the computer and the behavior persists?

5. What are your system specs?


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Autodesk Inventor 2019 Certified Professional
Autodesk AutoCAD 2013 Certified Professional
Certified SolidWorks Professional


Message 3 of 6
Anonymous
in reply to: JDMather

1.  Did it used to work and now it doesn't or did it never work at all? Just Failed today. Worked well before.
2. Have you installed the Updates for 2019? No. Where do I get them?
3. Have run the Inventor Reset Utility? No
4. Have you rebooted the computer and the behavior persists? Yes
5. What are your system specs?
Dell Precision 7530
64 Bit
Windows 10 Pro v 1903
OS Build 18362.295
Not sure what else you need.
Message 4 of 6
Anonymous
in reply to: Anonymous

Ran utility - no help

Message 5 of 6
JDMather
in reply to: Anonymous

2. Http://manage.autodesk.com


-----------------------------------------------------------------------------------------
Autodesk Inventor 2019 Certified Professional
Autodesk AutoCAD 2013 Certified Professional
Certified SolidWorks Professional


Message 6 of 6
johnsonshiue
in reply to: Anonymous

Hi! A few things to try. Please install 2019.4 update followed by 2019.4.1 update. Make sure graphics driver is up-to-date.

Many thanks!



Johnson Shiue (johnson.shiue@autodesk.com)
Software Test Engineer

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