Cannot get inventor 2020 professional installed

[nico.verduinVSE45]

I can install Inventor 2019 with ease. However I have been trying to install 2020 and am constantly getting  a 1603 error. I have tried most options suggested here but nothing works.

I installed AIDA and get the following error:

Autodesk® Inventor® 2020

Log file last modified: Wed Jan 15 10:19:16 2020
exe_path=%platform%\INV\inventor.msi
exe64_path=
exe_param=
inventor2020install.log


Error occurs on line 8767 of log file (approximately) 
Context of failure in Log file is as follows: 
Collapse Entire Error Context 

MSI (s) (70:00) [10:17:08:699]: Doing action: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B 
Action ended 10:17:08: ProcessComponents. Return value 1. 
MSI (s) (70:F4) [10:17:08:704]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIF94C.tmp, Entrypoint: licIsSvcUpgraded 
Action start 10:17:08: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. 

Action start 10:17:08: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. 1: 5 2: Successfull registered 3: 0 
1: 5 2: licIsSvcUpgraded 3: 0 
1: 5 2: run helper with params: 3: 0 
1: 5 2: "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\9.2.2.2501\helper\AdskLicensingInstHelper.exe" upgrade isUpgraded 3: 0 
1: 5 2: process return code: 3: 100 
1: 5 2: failed to upgrade 3: 0 
1: 5 2: 3: 0 
CustomAction licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) 
MSI (s) (70:00) [10:17:41:016]: Note: 1: 2265 2: 3: -2147287035 
MSI (s) (70:00) [10:17:41:016]: Machine policy value 'DisableRollback' is 0 
Action ended 10:17:40: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. Return value 3. 

I have removed everything of Autodesk from the disk and registry but nothing helps...

I have no Idea how to resolve this????? 

Anyone

[johnsonshiue · Accepted solution]

Hi! The error seems to indicate licensing service error. Please try updating the licensing service.

https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-updat...

Then retry installing Inventor 2020. Are you sure all files were uninstalled? If not sure, you could use Microsoft FixIt to remove the prior installed Autodesk products.

Many thanks!

[nico.verduinVSE45 · Accepted solution]

John

Thanks for the direction. The steps I took were:

a) use the uninstall program from autodesk and uninstall everything

b) delete in the folder C:\ProgramData the folder autodesk (takes some effort)

c) delete in the folder C:\Program Files (the complete autodesk folder)

d) delete in the folder C:\Program Files (X86) (the complete autodesk folder

e) delete the folder  C:\autodesk (if it exists; seems to contain the web downloaded installations)

f) delete any autodesk folders in C:\Users\<Username>\AppData\local

g) delete any autodesk folders in C:\Users\<Username>\AppData\roaming

f) check with FixIt if there was anything left of autodesk

h) rebooted the system

i) install the downloaded Inventor Pro 2020 package.

and........

It works😀

Thanks again

Nico