Cannot Create a New Part in Inventor 2017 Trial

[Anonymous]

I still have 8 days left in my Inventor 2017 Professional trial (still working on setting up the educational license) that I am using for my students.  For some reason, some of their computers will not let them create a new file.  The option is grayed out in the ribbon.  For the life of me, I cannot figure out how to fix this problem or why it is only happening to a few of them.

[Mark.Lancaster]

@Anonymous

Can you share a screen shot of what you're seeing..

[Anonymous]

I'll screenshot it when I get a chance, but basically the New button at the top left is gray and will not allow me to even click it.

[johnsonshiue]

Hi John,

Is it possible there are user profile issues? Please ask them to right-click on Inventor shortcut -> Run as Administrator. Does it work now? Also, is the active project properly set up with proper template folder? Please take a snapshot of Project dialog with all options expanded.

Many thanks!