Hello everyone, hoping someone out there has had a similar issue and can offer some solutions.
Back in October our entire department updated to Inventor 2024.1 and Vault Pro 2024.1. the upgrade process with smoothly for everyone but one of our users started to experience the following error on a weekly basis since then. It happens once a week to only 1 user but never at the same time or day consistently, she once had 3 in a single day.
1. She would open and work on an assembly like normal.
2. She would save and close the assembly (sometimes checking into the vault, other times not just to switch to another task or go home for the evening).
3. She would go back and open the assembly only to get the following messages:
(ignore the file path, this is just a Onedrive copy I keep on record to show the error. Doesn't matter if I get it from the vault or copy it from her system, the same error persists.)
4.After hitting Okay she gets:
" Internal error in persistence operation (Post restore of Object 0000014D9B49D8F8 meta-type UCxUserFolderFixedEntry in segment AmBrowserSegment ends up causing a cycle)"
5. After this occurs the assembly is corrupted but all of the parts are fine, allowing her to rebuild the assembly and not have any issues other than time loss.
This problem has happened on assemblies that have been un-vaulted as well as assemblies freshly checked into the vault.
Here is a bit of a background on our department set-up:
-10 users All using the same vaulted components, project files, templates, libraries etc.
-Common settings and file paths are used during the upgrade process to have everyone pointing in the right direction.
-Common drawing techniques and processes (most users come into the department with only the bare minimum of Inventor knowledge and get trained the same way).
-We all use Autodesk certified workstations from HP/Dell.
-The only person with access to editing these templates, libraries and other common files is myself. All of these files are kept in a "Released"/Locked state to prevent accidental changes.
-The only Add-ins we use are Woodworking for Inventor and InsertPlus. Again this is department wide
-We use Multi-Solid bodies top down designs
Solutions we have tried so far:
-We have replaced her computer Twice! (Both times with brand new computers. Once was the same time as a new hire using the same install process and setups, the new hire has never had issues).
-We have created a new Windows Domain account for her at a computer upgrade
-New vault account created as well
-Verified all network connections, have even moved her across the office to an entirely different set of ports
-We have been in constant contact with our Reseller and have had an Autodesk Tech review the corrupted file and our system setups (only thing found was something reference to Void Tools which one user had on his computer in the entire network. This has since been removed months ago but the problem persists on units he never touched)
-No errors show up in the Windows Error log or on the Vault Server logs.
I have searched the forum for the same error but none of those results have helped this situation. Most results recommend replacing the computers in question but we have already done that twice to no success.
