Application Manager does not work

[Zoltan78]

Dear Mates!

I've installed Product Design Suite 2015. I've had problems during the installation too, because the installer couldn't see my Internet connection, so I couldn't include service packs. It is just a general PPPoE connection through a router and of course, every other program can see and use it.

Well, main problem: Application Manager can't even start downloading updates, it is stuck at that state can be seen on the uploaded image. Wierd thing, there was no problem when it updated itself! So, the only thing that works is Application Manager updates, then I can't install any program patch it shows. I've tried running as administrator, turn off firewall and my user name does not contain space or other special character.

Please help!

Thanks in advance,

[Zoltan78]

UPDATE: okay, so far I've managed it does work without my router (Asus RT-N12). I'm wondering why I can't find which ports should be open for Manager.

[Mark_Wigan]

hi Zoltan,

i have heard some people say that the application manager is a bit buggy. i don't actually use it so i cannot say what is happening or if you need to do any firewall tweaks / port fowarding etc. 

personally i just go to the autodesk site and download the service packs, then install them from a local disk.

[Anonymous]

Hi Mark,

Yeah, I think "a bit buggy" phrase does not fit in relation with a program group that costs more than $6000. Finally, I set my router to add my computer to the DMZ, so I could download everything. It is way better than finding and installing every update one by one.

Thanks anyway.

(it is Zoltan78, and this silly dual-account thing would worth another thread, too)

[AustinLiu · Accepted solution]

Hi Zoltan,

We aplogize for the inconvnience to you.

It seems solved on your side now. If you meet the similar problem with Application Manager again, may you please follow the steps to get the log file to us for further investigation?

1. Quit Application Manager from system tray;
2. Open the INI file located here %appdata%\Autodesk\Autodesk Application Manager.ini. Change the LoggingLevel = 0;
3. Launch Application Manager again from Start menu;
4. Do Check now from system tray.

Run through your steps if any & capture the log file from this location  - %localappdata%\Autodesk\.AdskAppManager\Log\AdAppMgr.exe.log.

Thanks so much for your help.

-Austin

[Zoltan78]

Hi Austin,

I've encountered now the exact similar issue at my workplace where I don't have access to our router. Application Manager couldn't even start downloading, however, it was working a few days ago, when I was installing Design Suite.

Nevertheless, I've tried your solution and it seems to be okay! It can download and install patches now. I did this on our company's another computer and that is fine now, too.

Thank you very much! I attached log, though.

Best regards,

[AustinLiu]

Hi Zoltan,

Very glad to see it works for you now. I have forwared the log file to our development team for further investigation.

You can drop me an email in future for such Application Manager questions if you want.

Thanks for your help again and have a good day.

-Austin

[Anonymous]

I am having similar issues.. (log file attached)

Select hotfix files for install..

Click "Install Selected"..

Windows account dialog "Do you want to allow.." comes up..

Select "Yes"..

Jumps back to Application Manager dialog with same 2 hotfix files showing and now unselected.

Rinse and repeat..

[iharper]

I am also not getting any of the updates through the AAM, Always says "Your Autodesk Software is completely up to date - there are no updates needed."

even though I had not installed a single update for 2016. (I had to manually install the SP for AutoCAD, so I have that now, as well as the 4 updates for Advance Steel. But I am sure there are several updates I am still missing...?) 

I ran through the all of the steps and changed my .ini file to 0 on the login and reopened it as directed, but still says I am up to date on my BDSU. Even after a reboot. I know there has to be more than just Autocad and Advance Steel updates.

I like the AAM for getting up to date fixes so we dont always have to keep checking when update are available; that's what it was designed to do. But if it itself is buggy (as someone said) then that pretty much makes it usless. =( I hope Autodesk can find and fix the issue, I would like to continue to using it.

I have attach my log file for someone to review. If it is on my end then let me know as well, please. Thank you so much for time in looking into this matter.

[Zoltan78]

Try running it as Admin. It worked for me on Win10, it should help on other systems as well. In other cases, an uninstall and reinstall works well.

[iharper]

I already tried running it as Admin, still did not work. I will try the re-install again.
Thank you.

Best regards,
Isaac Harper, CD
Building/Construction Solutions Engineer

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www.linkedin.com/in/diharper

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[iharper]

After closing the Autodesk Application Manager and installing the latest version 5.0.142.5

Posted just 2 days ago (Feb 23 2016) from this link:

https://knowledge.autodesk.com/support/within/troubleshooting/caas/sfdcarticles/sfdcarticles/Where-t...

Is now showing me that I have 18 update that need to be installed.

I checked it prior to uninstalling the older version and it said all my products were up to date.

So this version has seemed to fix the problem.

Thank you.

Isaac Harper

[MichaelWarwick7522]

I had problems with the App Manager included with Revit 2017 while creating a deployment. The problem seemed to be the same as the one in this thread except I was wanting to update the deployment not my local install. I had to uninstall the Desktop updater from my PC, install App Manager from the link below, and then create a shortcut to the local install with the '-deployment "..."' command line copied from the shortcut in the deployment update tool. This allowed me to add updates to our 2017 deployment.

http://emsfs.autodesk.com/utility/rover/installer/5_0_142_14/AdApplicationManager-installer.exe

The link above I found in the app manager error log.

[Anonymous]

I found that if I signed out in the Desktop App, exited the app and then restarted it again, all the updates were there...???