Verifying my licenses?!

[Can-3DCG]

Hi there,

Tried to contact Autodesk to check and verify my serial numbers of packages after some things went wrong.

But no way to get in touch with them?

No chat available and sending contact form is not possible.

Where can I get in touch to verify that my licenses are legit and everything is ok?

Thanks for any help or advise.

Cheers,

Can

[mdavis22569]

hi @Can-3DCG

What do you show in your account manager:

https://manage.autodesk.com/cep/

If you see them there, those are legit

[Can-3DCG]

Hi Michael,

thanks for replying.

Yes I have checked them in my account and the licenses are there and it states they are single user and perpetual.

But just wanted to be sure because there have been somethings messed up last time.

Just would like to verify that there is no internal errors on Autodesk site.

Because in my account was everything ok and it turned out that Autodesk had it internal wrong in my last case.

Thanks for help,

Can

[mdavis22569]

If you see them, then you're good normally

How did you purchase them .. Reseller or Autodesk Online Store?

[Can-3DCG]

And I want to transfer one of them and don't want to get in trouble this time again, because messing up with the licenses.

[Mark.Lancaster · Accepted solution]

@Can-3DCG

Just go to Autodesk AVA, type chat with agent and then account

https://ava.autodesk.com/

If there's an agent available you will be able to speak to them regarding your account.

[Can-3DCG]

By a reseller and there is no maintenance anymore.

[mdavis22569 · Accepted solution]

Like @Mark.Lancaster mentioned you can check AVA too ..

or you can have your Reseller verify everything too.

[Mark.Lancaster]

@Can-3DCG

You should be speaking to your reseller about this and not users on the forum.  That's what your reseller is supposed to assist you with.

[Can-3DCG]

Thanks,,, just forgot Ava.

Thank you for the link.

I will try it.

Cheers,

Can

[Can-3DCG]

I was just asking about getting in touch with Autodesk for this and not about my licenses and if they are legitim a.s.o. .

Now,,, two options for me to go further.

Thanks for replies and help,

Can