Update Install Failed

[Anonymous]

Currently using Civil 3D 2015 and was notified of a 2020 update via email. I clicked on the link which took me to my account and a list of updates available. I did not see the Civil3D 2020 update but it did have a 2018 update which I downloaded and tried to install. I received a message that the install failed because the expected Autodesk product could not be located on your computer.

Any help would be appreciated.

[Mark.Lancaster]

@Anonymous 

Updates are applied when the product is fully installed..  Did you ever install the 2018 version of your product?

[Anonymous]

Ah, that makes sense, but no, I have not had a full version install since the 2015 one. They don't seem to be listed in the Product Updates section of my account page. The link in the email that I received saying that the Civil3D 2020 version of the software is available for download only takes me to my Account page and not to a download.

[Anonymous]

I figured it out. I was looking under Product Updates and should've been looking under All Products and Services. There it lists your current version and available full version downloads. Thanks for your help.