Unrecoverable error message when launching the software

[julianoK6SVU]

Hi everyone I'm getting the folowing message when trying to launch the software "Unrecoverable errors has occurred. The program will now be terminated". I am normally located in Australia and software was running fine over there. We came to Japan for 3 weeks and since then I can/t use any version of Revit (2018 and 2019). I thought that could be the problem, but autocad runs just fine so I can think of permission issues.

Tried already reinstalling the software and creating a new profile too.

Any help will be much appreciated.

[natasha.l]

Hello @julianoK6SVU, 

This error appears when there is a licensing mismatch, in this case I see your Revit is a single-user license but has a serial number associated to it. Please try the steps outlined in, "Error: An unrecoverable error has occurred. The program will now be terminated opening Revit" to correct the licensing issue. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[julianoK6SVU]

Hi Natasha, thanks for your response. The link you provided takes me to a blank page. Didn't have much luck searching for it on autodesk website either. Any chance you can send me that link again?

Thanks in advance.

Regards

Juliano