Unable to use any autodesk software

[Anonymous]

I am unable to use any Autodesk software or add them to my account I'm have a student licence and I can't access anything, I keep getting an error saying to renew my account and when I go to the website to renew my membership it says I have already renewed it, I have reached out to Autodesk support but they didn't do anything, I don't know what else to do

[Anonymous]

I am unable to use any Autodesk software or add them to my account I'm have a student licence and I can't access anything, I keep getting an error saying to renew my account and when I go to the website to renew my membership it says I have already renewed it, I have reached out to Autodesk support but they didn't do anything, I don't know what else to do

[rouling]

Hello @Anonymous 

Have you tried to contact the education support over the following link.

[rouling]

Hello @Anonymous 

Have you tried to contact the education support over the following link.

[Anonymous]

Yeah I’ve got in touch with them and they keep on sending me articles but nothing works 

[Anonymous]

Yeah I’ve got in touch with them and they keep on sending me articles but nothing works 

[mdavis22569]

Hi @Anonymous 

What do you show in your Account Manager for your software?

https://manage.autodesk.com/cep/

You should see 3DS Max listed there if you have it set up right.

Also, make sure you're Anti-Virus / Firewall isn't blocking you access to Autodesk sites

[mdavis22569]

Hi @Anonymous 

What do you show in your Account Manager for your software?

https://manage.autodesk.com/cep/

You should see 3DS Max listed there if you have it set up right.

Also, make sure you're Anti-Virus / Firewall isn't blocking you access to Autodesk sites

[Anonymous]

only 3ds max 2018 shows up and i need to use the 2021 and also maya doesn't show up in that list at all

[Anonymous]

only 3ds max 2018 shows up and i need to use the 2021 and also maya doesn't show up in that list at all

[mdavis22569]

 Sounds like you need to get a new student license

Maybe confirm the email used to set it up 

[mdavis22569]

 Sounds like you need to get a new student license

Maybe confirm the email used to set it up 

[Anonymous]

I don't know how to do that, I tried to go through my old emails to try and find emails from autodesk but there is nothing their to verify 

[Anonymous]

I don't know how to do that, I tried to go through my old emails to try and find emails from autodesk but there is nothing their to verify 

[mdavis22569]

Start here then: 

https://knowledge.autodesk.com/customer-service/account-management/autodesk-for-education/students-a...

[mdavis22569]

Start here then: 

https://knowledge.autodesk.com/customer-service/account-management/autodesk-for-education/students-a...