The field where i have to enter the serialnumber doesnt appear

[Anonymous]

Hello guys,

i hope someone can help me with my Problem.

i whanted to download Maya for the first time on my Windows PC but when i tried to open the License verification in the Maya 2018 Programm, it shut itself down and didnt do anything else, no matter how often i tried to open the page.

Thanks for the help

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

What version are you using?

[Anonymous]

the 2018 version

[Mark.Lancaster]

@Anonymous 

Are you under Windows or MAC OS?

If Windows can you confirm if this service is running

[natasha.l]

Hello @Anonymous, 

Please review the common solutions to this problem below. 

1. Reboot the computer & quit any applications from Task Manager running in the background
2. Make sure you are properly assigned to the products by the Administrator & that the Administrator has a "User" Tab
3. Subscription Licensing Error: "Establish an Internet connection to continue"
4. The Windows profile is set to standard user & needs to be changed to Administrator
5. The License Service is Disabled or Corrupt 
6. Temporarily disable security settings like Antivirus, Firewall & UAC on your system
7.  Conduct a License Reset
8. Resetting and Changing Your Autodesk Account Password
9. If the issue persists, conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
10. Reinstall using the Browser Download Method in your Autodesk Account

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.