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Stuck In Trial Mode

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mfisherDSVDE
Explorer
488 Views, 2 Replies
‎01-31-2020 11:08 PM

Stuck In Trial Mode

mfisherDSVDE
Explorer
Explorer
‎01-31-2020 11:08 PM

Hello, purchased Fusion360 subscription and I am still locked in expired trial mode.  Major bugs in software activation isn't what I expected from a company like Autodesk.  I tried uninstalling/re-installing, sign out/in.  I ran the Fusion 360 Cleaner helper, re-installed again, and still stuck in trial mode.

 

Diagnostics are attached.

 

Fusion360DiagnosticLogs.zip
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‎01-31-2020 11:08 PM

Stuck In Trial Mode

Hello, purchased Fusion360 subscription and I am still locked in expired trial mode.  Major bugs in software activation isn't what I expected from a company like Autodesk.  I tried uninstalling/re-installing, sign out/in.  I ran the Fusion 360 Cleaner helper, re-installed again, and still stuck in trial mode.

 

Diagnostics are attached.

 

Fusion360DiagnosticLogs.zip
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Message 2 of 3
mfisherDSVDE
Explorer
in reply to: mfisherDSVDE
‎01-31-2020 11:10 PM

mfisherDSVDE
Explorer
Explorer
‎01-31-2020 11:10 PM

Oh and also... EAGLE is broken after purchase as well: see screen cap <-- this is what I get when trying to sign in to EAGLE.

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‎01-31-2020 11:10 PM

Oh and also... EAGLE is broken after purchase as well: see screen cap <-- this is what I get when trying to sign in to EAGLE.

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Message 3 of 3
Mark.Lancaster
Consultant
in reply to: mfisherDSVDE
‎02-01-2020 06:21 AM

Mark.Lancaster
Consultant
Consultant
In response to mfisherDSVDE
‎02-01-2020 06:21 AM

@mfisherDSVDE 

 

Others have reported this same message yesterday late.   The cloud service may had been download last night for service but only speculating.  In addition orders take up to 24 hrs to process.  I would try later and see.  If not then contact Autodesk here: https://knowledge.autodesk.com/contact-support/account-management/account-creation-sign-profile-mana... <-- mean do you see your product under manage.autodesk.com?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

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‎02-01-2020 06:21 AM

@mfisherDSVDE 

 

Others have reported this same message yesterday late.   The cloud service may had been download last night for service but only speculating.  In addition orders take up to 24 hrs to process.  I would try later and see.  If not then contact Autodesk here: https://knowledge.autodesk.com/contact-support/account-management/account-creation-sign-profile-mana... <-- mean do you see your product under manage.autodesk.com?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Report
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