I Agree that the SamReport is stupid. For the amount of money spent on each AutoCAD product, you'd think that they (AutoDesk) would provide better functionality for reporting.
Re the number of hours report. Some clients require us to provide the number of hours per month per user to check against the bill rate for CAD.
We should all move to Microstation. They use SelectServer, a web based application for license checkout and monitoring, that kick's but over SamReport. Best of all, it's FREEEEEEEEEEEEEE!