Revit 2019 Installation issues

[Anonymous]

I've have been trying to install Revit 2019 via the "install now" and download options and get the same problem for each method.  The down load stops and gives the following error from the installation log file.

Autodesk Collaboration for Revit 2019 -- Error 1310. Error writing to file: C:\Program Files\Autodesk\Collaboration for Revit 2019\BrowserResources\js\CollaboratorBrowserStrings_cs-CZ.json.  System error 0.  Verify that you have access to that directory.

I have checked and the folder does get created and I have write access to the folder.

Any suggestions?

Thanks in advance.

[lynn_zhang]

Hi @pxcan1

Could you check and try the solutions in below articles?

The request could not be performed because of an I/O device error

"Error 1310. Error writing to file. Verify that you have access to that directory." during Inventor ...

Let us know if they work.

[Anonymous]

The program is being installed on the local drive and the installation procedure has created all the folders and files up until this point.

Unfortunately the work profile on my computer has the security tab of the properties disabled so it is not easy for me to check on this particular file.  I'm looking to see if I can enable it, but given that all other folders and files have been created, and this is a sub folder of those that have been created successfully I'm not sure this is the issue. 

[Install_N_Licensing]

Hi pxcan1,

Would you try the following ? 

Remove RCAO from Setup.ini of Revit 2019 file from the following sections ; 

1. #==================== Install Execute & UI Sequence
EXE_SEQUENCE=RVT;RCL;CMILM2019;CMPLM2019;NLM;CADM;REVITSERVER;FORMIT;MEP_FAB_IMP;MEP_FAB_MET;SDK;ADSKAPP;ADDONS
INSTALL_SEQUENCE=NLM;CADM;REVITSERVER;RCL;RVT;FORMIT;MEP_FAB_IMP;MEP_FAB_MET;CMILM2019;CMPLM2019;SDK;ADSKAPP;ADDONS
UI_SEQUENCE=LaunchDlg;BeginDeploymentDlg;LicenseDlg;ProductInfoDlg;ProductSelectionDlg2;CLMCERT;CLM;RVT;RCL;FORMIT;MEP_FAB_IMP;MEP_FAB_MET;RCAO;PACR;RBPU;RET;RMR;RWSM;CMILM2019;CMPLM2019;NLM;CADM;REVITSERVER;ADSKAPP;FullProgressDlg;InstallCompleteDlg;DeploymentCompleteDlg;DeploymentFailedDlg;ADDONS

2. #==================== REVIT
[RVT]
PRODUCT_NAME=Autodesk® Revit® 2019
........
PREREQUISITE=IE7;VCREDIST2008SP1X64;VCREDIST2008SP1X64_6161;VCREDIST2005X86;VCREDIST2005X64;VCREDIST2008SP1X86;VCREDIST2008SP1X86_6161;VCREDIST2010SP1X86;VCREDIST2010SP1X64;VCREDIST2012X86;VCREDIST2012X64;VCREDIST2013X86;VCREDIST2013X64;VCREDIST2015X86;VCREDIST2015X64;KB958314ATLX86;KB958314MFCX86;KB958314CRTX86;KB958314OPENMPX86;KB958314ATLX64;KB958314MFCX64;KB958314CRTX64;KB958314OPENMPX64;VCREDIST2005SP1ATLX86;VCREDIST2005SP1ATLX64;VCREDIST2017X86;VCREDIST2017X64;DOTNET46;DOTNET462;DOTNET46LANG;DOTNET47;DOTNET47LANG;SqlLocalDB
POSTREQUISITE=WORKFLOWS;RCAO;PACR;RBPU;RET;RMR;RWSM;CM2019;CMILB2019;CMILL2019;CMPLB2019;CMPLL2019;DYNAMO_PLUGIN_REV

Henny Lim (INL)

[Anonymous]

Thanks Henny,

I found the file and tried to install from downloaded files, rather than the install now option, but the extract of files hangs at the 699 MB mark.

Running this extract as admin, but need to see what is stopping the install now!

Revit 2017 installed fine.

[mdavis22569]

Don't use the Install now ...

Do you have the following all turned off:

UAC / Anti-Virus / Firewall 

I would use AVA (Autodesk Virtual Agent)

https://ava.autodesk.com/

P1)

https://efulfillment.autodesk.com/NetSWDLD/2019/RVT/4694D374-BE4C-4D95-BD13-184A9FC500F3/SFX/Revit_2...

P2)

https://efulfillment.autodesk.com/NetSWDLD/2019/RVT/4694D374-BE4C-4D95-BD13-184A9FC500F3/SFX/Revit_2...

P3)

https://efulfillment.autodesk.com/NetSWDLD/2019/RVT/4694D374-BE4C-4D95-BD13-184A9FC500F3/SFX/Revit_2...

[Install_N_Licensing · Accepted solution]

Hi pxcan1, 

As  mdavis22569 indicated, download the full version > if you still get the error, modify setup.ini as instructed above in my post. 

Please let us know how it goes. 

Henny Lim

[Anonymous]

I'm still having other issues but I've accepted this as a solution till the others are sorted.