Reinstallation Alias Autostudio 2018

[Anonymous]

 I was installing Alias Autostudio 2018. It installed about 70-80% something and suddenly my PC crashed. So I removed everything that was installed and tried to reinstall it but it is showing 6/8 are installed and 2/8 remaining, even I removed them properly. Please fix this problem.

[wongam]

Hi @Anonymous,

Welcome to Autodesk Community!

Sorry to hear that your PC crashed when the installation was 70-80% completion. Please make sure that your antivirus and firewall is disabled when you perform the download and installation.

What operating system are you using?

If you would like to Perform a Clean Uninstall, please follow the proper steps in this article.

If you would want to re-download the software, you can try going through our Autodesk Virtual Agent.

[wongam]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. How's is the download and installation now?

[Anonymous]

Sorry, but the temp files are not getting removed, it says 'try again' .

So, I formatted my C drive ( taking proper backup ) reinstalled windows and
cleared the registries of autodesk by my antivirus.

And thanks for your previous reply, it may work for others.

And for further errors, autodesk should make a software 'removal tool' or
something that can delete previous autodesk data to prevent these types of
errors.

[wongam]

Hi @Anonymous,

Thank you for your feedback. 

After reinstalled windows, formatted C drive, cleared registry of autodesk by your anti-virus, can you already download the software? From where do you perform the download? If download is successful, what error do you see in the installation stage?

[Anonymous]

I downloaded the software ( Alias autostudio ) as web download.

[wongam]

Hi @Anonymous,

OK. How's it so far? is there any error message?

[Anonymous]

No there was no error message.

[wongam]

Hi @Anonymous,

Thanks for confirming. Just making sure all is good now. If you have any error message that you need help with, feel free to provide screenshots. We are happy to help.