Hi,
I'm trying to install Maya 2017. When I open it takes me to the "Let's Get Started". I choose enter serial number and it crashes. I entered a support ticket and my answer was:
The program folders should be clearly named.
But it still isn't working. Thanks in advance
Solved! Go to Solution.
Solved by natasha.l. Go to Solution.
Hello @Anonymous,
If you had a bad download this could cause the issue with the LGS screen crashing. Also, you can try a license reset. To force the Let's Get Started screen to appear properly.
Reset Licensing 2017 & newer products
Need to enter a serial number for your renewal
Residual files seem to indicate that you have a stand-alone license.
The FLEXnet Licensing Service is stopped and/or disabled.
The LGS.data file is corrupt or failed to install.
Redirection of HTTP traffic caused by malware.
Solutions:
If the above solution does not work please try the following solution:
Thank you for posting.
Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @Anonymous,
I wanted to check-in with you, I hope you were able to resolve the issue by resetting the licensing. Please let us know if you need more assistance, happy to help.
Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Solution doesnt work. I have tried both methods you posted. I got the Lets get started window and when I clicked "enter serial number" it didn't get me to the "serial number and product key" window rather it gave me that typical "Product Licence Activation" with only option to click ACTIVATE. When I click that , it had "Connect now and activate" and "I have activation code option". I selected the former and clicked next and after 3-4 seconds it showed "PROCESSING ERROR". I have tried every method to activate ie online activation methods and had some motivation to try this method but didn't work.Though earlier, I wouldn't even get to "Lets get started window" but using this method I have gotten there but after clicking "enter serial number", it crashed again😭. Please help
P.S: My product is Autocad 2019 and Licence type is student 3 years version
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