Product Design Suite Downloading ERROR

[Anonymous]

Hi all,

I am finally getting around to downloading 2017 version, but I keep getting this ERROR :

I have paused my ESET security and blocked pop-ups, is there anything else I should know about?

Thanks in advance for any and all help offered,

Denis.

[Mark.Lancaster]

@Anonymous

See the solutions provided by this article.  But instead of installing from your Autodesk Account you should...

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[Darin.Green]

This issue is caused by the method you're using to download/install the application.

Solution:

Download the software from the Autodesk Virtual Agent

• Once there, use Download Links and navigate to the application you need to download.

NOTE: If there are multiple parts for the download, you'll need to click each part to download them, once they are downloaded double-click Part1 (which will automatically extract the remaining parts) to begin the installation.

[Anonymous]

Thanks very much for the help Mark & Darin,

I had to go out of the office yesterday, so I am trying your ideas this morning, but I am still in trouble I'm afraid!

So, I did what you both suggested, and downloaded the files to a folder I created on the desktop. Then you said to click on the .exe file, but they are all .exe files - so Mark, I followed your lead with the numbering and clicked on the "001" file and clicked "run".

This seemed to be working for a while but then failed with the below message. I'm afraid I am not good at this sort of thing, so I am going to need your help again.....pleeeeeease.

Also, Autodesk e-mailed me when I didn't reply to your posts on here, to see if I needed more help or if the issue was resolved. I clicked the option for more help, but that too failed to load - another note popped up saying that something failed and that maybe a pop-up blocker was preventing it from working. I checked (knowing that I turned the pop-up blocker off yesterday, and yes - it IS off. I switched off the ESET internet protection & firewall, and tried again, still the same! Honestly, sometimes I really hate computers!!!!!

This is the error I got from the 2017 .exe file failing to run :

OK - now this won't work - I can't get the pic to load on here or attach below.....grrrrrrr!!!!

The message said : "ERROR. The extraction is complete. Installation could not be started. Please launch the installer manually."

So, how do I launch the "Installer" manually ?

Thanks again,

Denis.

[Anonymous]

Just another thing that might be helpful, when I clicked "run" on the .exe file, I was asked about the location the files were to be extracted to (I think!) and I just clicked OK.

This location was to C\:Autodesk

See attached, some of the files seemed to have loaded in!

Denis.

[Anonymous]

Update :

This is the latest - I decided to try it again, and it seems to be loading this time! See attached.

One thing that is bothering me is the size of the files - 31GB, is this correct??

[Anonymous]

And here we go again, another error! I'm really sorry guys, this just does not want to work!

Please see attached, screen shot of the error.

I really thought it was going to work, but when I clicked OK on this error, everything just stops. Any ideas ?

Kind Regards,

Denis.

[Mark.Lancaster]

@Anonymous

See the solutions in this >>article<< and report back on your progress.

[Darin.Green]

Just to expand on @Mark.Lancaster's post.

You need to temporarily change the location of your Temp folder as describe in the post (link that Mark provided). The reason for this is because you have a space in your username (odd) and when the application attempts to dump information in your temp directory, the folder path is broken due to the space. By changing the location of your temp folder will allow the application to install. That being said, you may want to consider changing your login username to exclude the space because you'll start having issues with the application loading.

[Anonymous]

Hi Mark,

Ok, I'm sorry - this has failed also. Again I have an error (see attached).  Thanks so much for your help on this, but there must be something else wrong here, or - as I suspect, it's my inexperience with this type of work that is letting me down!

I have received a message from Autodesk, and someone will try to sort this out for me vie a remote session, so I am going to go this route as I don't have the time or the ability (or the patience) to go any further.

Once again, a sincere thank you for the help - I hope I can be of some help in the future,

Kind Regards,

Denis.

[Anonymous]

Hi Darin,

thanks so much for the help, however, as you might see above, I am still in trouble and am now going the route of a remote session with Autodesk support.

I would like to ask you about the "space" problem you highlighted though. I went into my profile to try to change my user name so that there is no space in it, but since you enter your first name on one line, and your second name on the second line, the system enters the space between the two! And you can't enter all on one line and leave the second line blank, it won't allow that, so how do you fix this ?

I would like to fix this so that it doesn't cause trouble in the future!

Thanks again Darin,

Best Regards,

Denis. 

[Mark.Lancaster]

@Anonymous

You keep using your account.   Most people resolve this by using a different Windows account.  Have you tried that yet?  Create an administrator account on that machine and use that account to install the software.

[Anonymous]

Thanks Mark, I'm not sure I understand fully, I'm so insure of myself when it comes to all of this stuff, I think I tie myself up in knots! I'd need more specific point by point instructions to do anything like this as I'm so easily confused with it all.
Anyway, I'm giving up now as I just don't have the patience for these things any more....when I was younger I would keep at it and at it, nowadays- I just say there's more to life than sitting there trying things every which way until something works.....these things should be getting easier in today's world but the don't seem to be. I remember doing this kind of stuff back in the 90's!
I know you're probably thinking that it's my setup that's wrong and I've caused this trouble in one way or another, but when I updated to 2016 I had absolutely no trouble, and I've changed nothing since in the lines of user name or TEMP file location etc etc, these are "as they were" all along, so whatever has changed - I don't think it's me!
I've tried and failed, so now I'm just going to wait for the remote session and hopefully someone who knows what they are doing can sort it out. My job is working the software, not programming computers. I'm just not able any more!

Again, thanks so much for your time and all of the effort to help me, I'm sorry that I can't do any better with it all, but it is what it is, and I am what I am....now I'm going out for a nice meal and a few drinks with friends - my PC can wait till Monday! Lol 😆😆😆

[Anonymous]

Have you solved it? It's now year 2021 and I have the same case with you. Please tell me how do I launch the installer manually?

[leowarren34]

Hi @Anonymous,

Did you follow the instructions under https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Installation-error-referencing-SecondRun-and-FirstRunThreadId.html

This is a 4+-Year-old thread, so for future reference, it would have been better to start a new thread.

[Anonymous]

• I found error like this
• extraction is complete installation could not be started please launch the installer manually
• So now I can launch installer manually