Problem With Student License activation Inventor 2020

[Anonymous]

Hello,

   I created a student account on autodesk. I installed Inventor 2020 and when I opened it, it gave me the trial version. I need the student version. So I uninstalled it and redownloaded it from the website. When downloading the installer, I selected my version ( windows 64bit), inventor 2020, and english. I immediately get a popup that says, "

We're sorry we cannot provide you with your license details at this time.

We’re sorry, we cannot currently provide your license details. 
We’re working to resolve this issue and will send you a progress update by email. Alternatively, you can try requesting your serial number again in 30 minutes.
Our apologies for this delay."

If I close this error and download it anyway, it never lets me activate it using student license.

How can I get the student license version?

[Anonymous]

I have the same problem with AutoCAD. Can't get a teachers-license since days ...

Any solution? 

[Mark.Lancaster]

@Anonymous  and @Anonymous 

Welcome to the Autodesk User's Community..

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.

https://www.autodesk.com/education/support/edu-contact-us-form

Also @natashal84  has indicated this in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Mark.Lancaster]

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.

https://www.autodesk.com/education/support/edu-contact-us-form

Also @natashal84  has indicated this in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Anonymous · Accepted solution]

I got my issue resolved after speaking with an agent in a chat. I had to do two things:

1) Perform a clean uninstall. https://knowledge.autodesk.com/customer-service/download-install/remove-products/clean-uninstall This involved clearing my temp folder, uninstalling each autodesk program from smallest to largest, and manually going into each folder in programdata/autodesk, program files/autodesk, appdata/local/autodesk, and appdata/roaming/autodesk, and deleting all of the files in there. This ensured any residual licensing files were removed.

2) The agent changed something in the back end on my account that fixed the problem.