I recently purchased a Autodesk® Product Design Collection, 1-Year Subscription (PD Collection IC Commercial Product Subscription New Single-user Annual Advanced Support Non-Language Specific Windows) and struggling to activate my pin. I fill in the information and it just displays the following message;
'We are experiencing site issues and are working to resolve. Please try again in a few minutes.'
I've been trying this for a few hours now, so can you please advise on how to resolve this please so I can carry on with the installation.
Regards
Welcome to the community...
Pin? Do you mean your serial #?
Which product of the collection are you trying to activate?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi,
Thanks for getting back to me.
The email I received said PIN number and gave me a link - https://manage.autodesk.com/cep/#pin-activate.
I've copied the email I received from the reseller (excluding the PIN itself).
Autodesk® Product Design Collection, 1-Year Subscription
PIN
You will need the following PIN.
Please register your PIN within 10 days of receiving this email.
Download Your Product
Follow these steps to set up your account and download your product. Autodesk recommends that you register the PIN immediately. Your subscription will begin once you register your PIN.
Regards
I've never heard of a pin # for your Autodesk Account.. But I noticed that it states to enter TECHSOUP for your reseller.. Does this have something to do with "The Autodesk Donation Program"? If so you need to contact them or Autodesk directly regarding this matter. We have nothing to do with the relationship that is created between Autodesk and this program.
The link I provided, just make sure to let the page fully load until you see the chat option.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
It is not possible to get the pin in your system.
I am able to create an account and that it.
Please give me advice how to fix this problem.
With kind regards,
Pieter Nieland
@Anonymous
Welcome to the community...
This is a peer to peer network where users are assisting other users like yourself. So its not our system..
Can you clarify what you are even trying to accomplish? Your posting makes no sense..
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @infoASPKZ,
This is an account management related issue that only can be resolved through them. Sorry for the inconvenience, this post has been escalated and will be routed to appropriate channel to help assist you. Please be ready to receive contact from Autodesk Support with as much information that you can provide.
Thank you and have a great day!
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
I am having the same issue as this user with activating an AutoCAD PIN from Techsoup. Was this issue ever resolved?
Hi @Anonymous,
For that user, the problem turned out to be caused by a discrepancy with the e-mail address (i.e.: the e-mail address provided for the TechSoup request was not the same as the one used to access the account).
Anyway, for issues related to the activation of software obtained through TechSoup, we recommend that you contact them directly through this online form, or that you contact the Autodesk Technology Impact Program at: technologyimpact@autodesk.com
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