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Message 1 of 2
Anonymous
185 Views, 1 Reply

NLM Activation

Hi there

 

The person whom activted the license for our suite has put the correct hostname but incorrect physical address.

 

Changing the address in the license file does not work and when trying to reactivate the suite for a new license file, produces an invalid serial number error.

 

Does anyone have any advice?

 

Many thanks

Dan

1 REPLY 1
Message 2 of 2
caddude
in reply to: Anonymous

Hi kingsadmin,
You are going to need to get a new license file with the correct physical address or you won't be able to connect. It's the one thing you really can't change in the license file. Please go to register.autodesk.com and sign in there. Then just follow the prompts and you can generate a new license file and replace the old one.

Hope this helps!

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