Mudbox 2024 activate problem.

[tranhungUSF2T]

Hello all,   

I'm having problems with activate Mudbox 2024 in Windows.

After selecting enter serial number in Let's Get Start windows everything looks good but when click on activate button.  A Licensing Error window appears.

I try to uninstall and reinstall don't work.   I install on a new computer without any Autodesk software and still don't work.  Install with another admin account don't work.  

My question are:

Is there a way to manually enter the the serial number into Mudbox?

Is there a way to activate Mudbox without using the Windows GUI?

Is there a way to inject/update a new serial number into Mudbox installation file?

Thanks.

[pendean]

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@tranhungUSF2T wrote:

...A Licensing Error window appears....

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You will need to share a screenshot of that error: no one can guess at the challenge you faced without it.

[tranhungUSF2T]

Case #1

When click on activate button.  

Case #2.

After re-download and re-install the software when click on Select (to enter serial number) Mudbox quit.

[tranhungUSF2T]

Ok I just upload 2 pictures.  Thanks for the reminder.

-Hung

[DarrenP]

read this: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Licensing-error-A-...

[tranhungUSF2T]

Done that but sadly Mudbox 2024 still not work.   I believed that Mudbox 2024 contain a new way of license activation for serial number.   I have no problem with Maya2024.   I also get the same problem when install Mudbox 2024 on a new computer.   Thanks for looking into it.

[catstand9000]

Mudbox won't work, just installed and it will not go pass the licensing options. The program will crash. I have Maya install and can confirm everything should be working, it's Mudbox that's not working.

[tranhungUSF2T]

Thanks for the confirmed that Mudbox 2024 won't work.    Here is the command that bring up the "Let's Get Started" windows if Mudbox 2024 crashed on start.

"C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" change --pk 498P1 --pv 2024.0.0.F -lm ""

I'm still try to find the command for inject the serial number into Mudbox and also activate it with out click on activate button.   I hope somebody fix the activate button soon.

[moore_college]

I'm having this exact issue with mudbox 2024. Was a resolution found for the "A license error has occurred" error when trying to activate using a serial number?

[oscar_diazHWKTM]

Yo tengo exactamente el mismo error coloque un caso de soporte y solo me envían artículos que no resuelven nada saben si hay algun LOG que detalle mas el error?

[oscar_diazHWKTM]

Esto no funciona es lo mismo que me compartió a persona de soporte de autodeks

[tranhungUSF2T]

Sorry, no solution yet, but I have some ideas but will try to work on it next week or sooner.   

[tranhungUSF2T]

On my system; error logs file location is in C:\ProgramData\Autodesk\AdskLicensingService\Logs.  Good luck.

Google translate

En mi sistema; La ubicación del archivo de registros de errores está en C:\ProgramData\Autodesk\AdskLicensingService\Logs. Buena suerte.

[tranhungUSF2T]

Just found this link about the license issue.   Don't have time to look at it.  Hopefully this will help with the activation license problem.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/A-license-error-ha...