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Missing Serial Number and Passkey Sketchbook Pro 7

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Anonymous
519 Views, 2 Replies
‎01-12-2016 07:52 AM
‎01-12-2016 07:52 AM

Missing Serial Number and Passkey Sketchbook Pro 7

Yesterday I ordered Sketchbook pro 7 (perpetual license) and upon downloading asked for my serial number and pass key from the order confirmation but there is no details of the sort, if anyone could help that would be greatly appreciated, order number 11384562359.
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matthew.d
Alumni
in reply to: Anonymous
‎01-12-2016 09:52 AM
‎01-12-2016 09:52 AM

Hi @Anonymous,

 

Welcome to the community!

Sorry to hear about the issue. I have escalated this via case 11405191 to our team that deals with purchasing issues. They will be contacting you soon via email to get you up and going.


Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

Likes are greatly appreciated. Everyone enjoys a thumbs up!

Please Accept As Solution if this resolves your issue, to help others benefit and locate it.
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Anonymous
in reply to: Anonymous
‎01-19-2016 08:28 AM
‎01-19-2016 08:28 AM

Yes it fixed my problem thanks, sorry for the late reply by the way!
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