Maya 2019 missing...

slimboJoe · ‎03-13-2019

Maya 2019 has disappeared from my Subscription downloads. Not sure who to contact to get it back, so I'm posting here for help.

Maybe there was a recall...

Christoph_Schaedl · ‎03-13-2019

If you have a license it should be there.

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https://linktr.ee/cg_oglu

slimboJoe · ‎03-13-2019

Yes, it should. But it is not.

sean.heasley · ‎03-21-2019

Hi @slimboJoe

I moved this thread to the I&L as this is an issue with your license specifically.

@natasha.l can you help them troubleshoot this issue?

All the best,

Sean Heasley
Technical Support Specialist

natasha.l · ‎03-21-2019

Hello @slimboJoe,

I just wanted to follow up on this. This issue has been resolved, the customer reached out to the account management team on the Contact Support page, selecting "Downloading my products".

Natasha
Community Product Support Specialist

slimboJoe · ‎03-22-2019

Yes, this was resolved. Thanks to all who helped me with this issue. Sorry I didn't reply sooner.

I was quite impressed with the follow up behind this. Nice job! I have seen some large improvements in customer service lately. Sean is always helpful and Natasha was a big help as well.

Thanks again!

slimboJoe · ‎03-22-2019

I would have posted this in Installation and Licensing, but I couldn't find a direct route to that category. I know it used to be here as one of the main FORUM sections.