Maya 2019 missing...

Maya 2019 missing...

slimboJoe
Collaborator Collaborator
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6 Replies
Message 1 of 7

Maya 2019 missing...

slimboJoe
Collaborator
Collaborator

Maya 2019 has disappeared from my Subscription downloads.  Not sure who to contact to get it back, so I'm posting here for help.

 

Maybe there was a recall...

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Accepted solutions (1)
914 Views
6 Replies
Replies (6)
Message 2 of 7

Christoph_Schaedl
Mentor
Mentor

If you have a license it should be there.

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https://linktr.ee/cg_oglu
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Message 3 of 7

slimboJoe
Collaborator
Collaborator

Yes, it should.  But it is not.

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Message 4 of 7

sean.heasley
Alumni
Alumni
Accepted solution

Hi @slimboJoe 

 

I moved this thread to the I&L as this is an issue with your license specifically.

@natasha.l  can you help them troubleshoot this issue?

 

 

Message 5 of 7

natasha.l
Alumni
Alumni

Hello @slimboJoe

 

I just wanted to follow up on this. This issue has been resolved, the customer reached out to the account management team on the Contact Support page, selecting "Downloading my products". 

 

Message 6 of 7

slimboJoe
Collaborator
Collaborator

Yes, this was resolved.  Thanks to all who helped me with this issue.    Sorry I didn't reply sooner.

 

I was quite impressed with the follow up behind this.  Nice job!  I have seen some large improvements in customer service lately.  Sean is always helpful and Natasha was a big help as well.

 

Thanks again!

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Message 7 of 7

slimboJoe
Collaborator
Collaborator

I would have posted this in Installation and Licensing, but I couldn't find a direct route to that category.  I know it used to be here as one of the main FORUM sections.

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