Maya 2018 install failed

[Anonymous]

I am trying to install Maya 2018 and it seems it doesn't go past the initializing phase. I tried both the web installer and the Desktop app, but still no success. I had Maya 2017 installed prior to this and I had no problems with it. Can anyone help me?

It's stuck like this for hours now. 

[Anonymous]

I am trying to install Maya 2018 and it seems it doesn't go past the initializing phase. I tried both the web installer and the Desktop app, but still no success. I had Maya 2017 installed prior to this and I had no problems with it. Can anyone help me?

It's stuck like this for hours now. 

[Mark.Lancaster · Accepted solution]

@Anonymous

There's a couple of ways to properly download and install your Autodesk product to your machine.  Please review this article and the solution it provides.  However I don't believe Maya 2018 is on the Autodesk VIrtual Agent so you need to use the other method as indicated in that article.

If the installation does fail using the preferred methods, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.

[Mark.Lancaster · Accepted solution]

@Anonymous

There's a couple of ways to properly download and install your Autodesk product to your machine.  Please review this article and the solution it provides.  However I don't believe Maya 2018 is on the Autodesk VIrtual Agent so you need to use the other method as indicated in that article.

If the installation does fail using the preferred methods, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.

[Anonymous]

Thank you for responding quickly @Mark.Lancaster. I will read the article later on and try out the procedure. I will update you as soon as I've done this.

[Anonymous]

Thank you for responding quickly @Mark.Lancaster. I will read the article later on and try out the procedure. I will update you as soon as I've done this.

[Anonymous]

I was able to install Maya now to my PC.. That article you gave worked. Thank you again for the help!

[Anonymous]

I was able to install Maya now to my PC.. That article you gave worked. Thank you again for the help!

[nromick]

I've tried everything! Same thing! I download the files, run the extractor, and it just quits during the initializing phase. I tried installing the Autodesk Pre-Requisite Checker, but to no avail. It won't install either! Same exact issue! I'm running the installer on a virtual machine on a remote server (a remote render farm)...

Here's a screen recording of what I experience: https://youtu.be/TIcJe563nC8

I followed this article - https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/simplecontent/content/perferred-...

I did the following (as per the article):

• Downloaded Maya 2017 and 2018 via browser download, download now, etc. None work.
• Disabled my antivirus and UAC control.
• Tried downloading using AVA. Same thing.
• Ran as Admin by right clicking. I do have full rights on this machine.

I checked the logs in %temp% and this is what I see:

2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 === Setup started on DESKTOP-MAU8604 by skyscale ===
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Path_Length: 141
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Current Directory C:\Autodesk\Autodesk_Maya_2017_EN_JP_ZH_Win_64bit_dlm
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Launch
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 CommandLine
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Path_Length: 141
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Current Directory C:\Users\skyscale\AppData\Local\Temp\_AI7989.tmp
2018/11/30:23:01:38 skyscale DESKTOP-MAU8604

=== Setup ended ===

No errors, nothing. Just "Setup ended. " I originally tried this on Windows 2014 Server, but installed Windows 10 Pro because I thought Server was the culprit. The company I am working with says this has never been an issue with Maya, so I'm not sure why I'm having issues with it. Any ideas? I'm not able to find any solutions online, and I've been researching and messing around with it for 2 days.

[nromick]

I've tried everything! Same thing! I download the files, run the extractor, and it just quits during the initializing phase. I tried installing the Autodesk Pre-Requisite Checker, but to no avail. It won't install either! Same exact issue! I'm running the installer on a virtual machine on a remote server (a remote render farm)...

Here's a screen recording of what I experience: https://youtu.be/TIcJe563nC8

I followed this article - https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/simplecontent/content/perferred-...

I did the following (as per the article):

• Downloaded Maya 2017 and 2018 via browser download, download now, etc. None work.
• Disabled my antivirus and UAC control.
• Tried downloading using AVA. Same thing.
• Ran as Admin by right clicking. I do have full rights on this machine.

I checked the logs in %temp% and this is what I see:

2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 === Setup started on DESKTOP-MAU8604 by skyscale ===
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Path_Length: 141
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Current Directory C:\Autodesk\Autodesk_Maya_2017_EN_JP_ZH_Win_64bit_dlm
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Launch
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 CommandLine
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Path_Length: 141
2018/11/30:23:01:36 skyscale DESKTOP-MAU8604 Current Directory C:\Users\skyscale\AppData\Local\Temp\_AI7989.tmp
2018/11/30:23:01:38 skyscale DESKTOP-MAU8604

=== Setup ended ===

No errors, nothing. Just "Setup ended. " I originally tried this on Windows 2014 Server, but installed Windows 10 Pro because I thought Server was the culprit. The company I am working with says this has never been an issue with Maya, so I'm not sure why I'm having issues with it. Any ideas? I'm not able to find any solutions online, and I've been researching and messing around with it for 2 days.