Installation & Licensing
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Message 1 of 3
Anonymous
190 Views, 2 Replies

Licensing

Today is Monday the 15th, and I am still unable to use my AutoCAD LT due to licensing problems.  I am told my license is invalid, and to contact your local authorized AutoCAD dealer.  So far, I have absolutely nobody to contact, I don't even know where to email them (other than this forum).  Brand new (purchased Feb 9), and I've never been able to use it.  I'm afraid that I'll have to cancel my order.

2 REPLIES 2
Message 2 of 3
Otto
in reply to: Anonymous

Hello cooleyp and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.


I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software
Message 3 of 3
jeffrey.sin
in reply to: Anonymous

Hi @Anonymous,

 

Welcome to the Community. Sorry about the inconvenience this has caused. 

 

Could you send in a screenshot of the error or errors  you are getting? Prior to having it show that the license is invalid, were there any other error message that came up? 

 

Additionally, I have escalated your issue to our support team by creating a corresponding case for further assistance. You should be contacted directly about this soon. 

 

Thank you, 

 



Jeffrey Sin

Autodesk Customer Support

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