License still expired after renewing it for another year.

[Robertf1]

I have renewed my student license for another year, but when I try to use Autocad 2023, it still says that my license has expired.

[Simon_Weel]

Create a support case for Autodesk?

[mdavis22569]

@Robertf1 

Before submitting a case,  what do you do in the account manager? 

https://manage.autodesk.com/cep

Classic view

Do you see it renewed or do you expired for the date?

[Robertf1]

I see it renewed.

[mdavis22569]

Reset the license on the PC and try activating it again then:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

Windows

Option 1 - Use the Login Reset Tool:

1. Download reset_login_win.zip .
2. Extract the loginerror_window.bat to your Desktop.
3. Double-click the file and wait until it completes.
4. Launch the software. You will be asked to sign in again.

[Robertf1 · Accepted solution]

After some time it does seem to have been resolved. I don't see any notifications about my license being expired anymore.

Thank you for your time.