Hello catherb and welcome to the Autodesk community!
It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.
Before downloading products on Windows 10,
please check that the product is compatible.
For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:
Previous Versions of Autodesk
Software
Download Methods
Find Your Eligibility for Previous Versions of
Autodesk Software
Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:
Software & Downloads
Downloading Previous Versions of Autodesk
Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)
Performing a Clean Uninstall
If the link(s) helped resolve your issue, please reply with the steps taken and accept your post as a solution so that others can benefit from the information.
If not, please reply with additional details so that other community members can assist. Details may include relevant screenshots, error messages, system specifications, browser type, or any other information that you think may help.
