License error Autocad LT 2020

[Anonymous]

Hi,

When we open Autocad LT 2020 and then open a dwg file everything is going fine.
When we don't open Autocad, but open a dwg file directly by double click on the file we get a license check time out.

This is the error we get:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-License-checkout-t...

But non of the solutions work and as I said before it's only when we open the dwg file without opening Autocad first.

Someone any idea?

Jessica

[leowarren34]

What is the windows default program when opening .dwg files?

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

Is this WIndows service is there and running?

[Anonymous]

The default program is Autocad LT 2020.
We've tried selecting another program and chance it back to Autocad LT 2020 but no difference.

[Anonymous]

Yes, the service is running.

When we open Autocad LT 2020 first and than open a dwg file there's no problem and licenses are found.

It's only on double tick on a file, without open Autocad first.

[Mark.Lancaster]

@Anonymous 

What is that service startup set to?  Automatic, delay, etc?

Also is this service started?

If you stop both of them, can you start them again?

[Anonymous]

@Mark.Lancaster 

It's set to automatic.

And it's not a network license, so as far as I thought netflex isn't necessary?

[Mark.Lancaster]

@Anonymous 

Yes that service is still needed for standalone license.  Prior to 2020, that was major service needed to run and activate your product.  So is it running or not?

[Anonymous]

@Mark.Lancaster 

Yes, it's running and started automatically

[Anonymous]

Hi,

I have the same problem for Autodesk 2020 products with other details.

When we open Autodesk Products (Autocad, Revit, ...), I have to activate license by click on "Multi-user" :

then I can use and open a Autodesk file. I don't need to specifiy license or port server, I have already saved the information on ADSKFLEX_LICENSE_FILE variable environment.

But at first (like the first connection on the computer), if I open the Autodesk file by double-click, that doesn't work.

There is this step that I need to activate Autodesk Products. Without, It's not ok.

Is it possible to cancel this step and automatically connect to license Server ?

I verify Autodesk services, it's fine for me.

Best Regards

Molyce

P.S : Sorry for my english.

[Anonymous · Accepted solution]

Hi,
We've solved the problem this morning.
All file association in Windows where set to the right programm.
But, we are using RES Workspace/Ivanti and it's necesarry to add dwg as filetype to the Autocad application.

@Anonymous are you using a similar programm like RES/Ivanti?

[Anonymous]

Hi Jack,

I'm only an IT aministrator in a high school and I don't know if others software that i have installed can open .dwg file. But we don't use RES Workspace/Ivanti.

In my Windows 10, .dwg file is opened by default with Autocad Application :

Best regards

[Anonymous]

As a test... do you have the option of setting it to AutoCAD DWG Launcher? Does it help?

[Anonymous]

Hi,

Sorry, that didn't work for me. Software always ask me to activate with this windows :

Best regards,

[Anonymous]

You mentioned this is a multi-user license, does this issue occur on just one PC or multiple computers?

[Anonymous]

All computers that i can install by imaging in my high school.

[leowarren34]

What imaging software are you using?

[Anonymous]

Fog project

[leowarren34]

Have you seen this: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Deploying-Autodesk-Softw...

[Anonymous]

Yes, I do. I am in the first case "For NLM installations". I have uninstall all products then reinstall them following steps for the 2 situations : that didn't work.

Now, I am going to activate products after imaging for each computers. It will be the only solution to deploy computers fastly.

But I am always looking for a solution for next deployment. If you have an idea, thanks for your response.

Thanks again for your help.