Inventor 2021 won't open

[Anonymous]

I was told by customer service to come here.
I have the student version of Inventor 2021 and tried to open it for the first time but it didn't.
It loaded for like two seconds and then nothing happend. I tried to reinstall it with the same outcome.

Customer service thinks my problem has something to do with product functionality.

Does anyone know whats wrong and can help?

[mdavis22569]

Did it ever work?

Also, have you tried turning off the firewall / anti-virus and starting it ?

http://trial2.autodesk.com/NetSWDLD/2021/INVPROSA/4259FA38-2218-4FF7-80E2-5464B7969683/SFX/Inventor_...

http://trial2.autodesk.com/NetSWDLD/2021/INVPROSA/4259FA38-2218-4FF7-80E2-5464B7969683/SFX/Inventor_...

http://trial2.autodesk.com/NetSWDLD/2021/INVPROSA/4259FA38-2218-4FF7-80E2-5464B7969683/SFX/Inventor_...

Download all 3 and try running the installer again.

[JDMather]

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@Anonymous wrote:

I have the student version of Inventor 2021

Do you have these three files?  (I'll wager no.)

Can you ask your instructor to join this discussion?

[Anonymous]

I don't know if it ever worked on my pc since I had never tried to open it before.

All updates are installed.

I hope that this os the right info about the

Videocard: Treiberversion 20.20.33.02-201105a-360732E-RadeonSoftwareAdrenalin2020

and driver: Vulkan™ Driver Version 2.0.158

I now also tried to open it without anti-virus but nothing has changed

[mcgyvr]

@Anonymous  Try opening the "Services" app on your computer and find "Autodesk Desktop Licensing Service" and make sure its started and running then try to open Inventor again.

[Anonymous]

I also tried to download the 3 files but when opening/extracting it not only foze my browser but also said that a file was missing (all 3 times). Inventor still won't open.

[Anonymous]

I don't think I have them and my teacher is curently away to supervise an exam.

[Anonymous]

It already run, so it still doesn't open.

[mdavis22569]

So let's go back a step.

Is the software currently installed? 

[Anonymous]

Yes, it is.

[mdavis22569]

So then forget about all of the extracting and downloading .... 

Do you have the Autodesk Desktop app installed? 

If so, is it working?   Do you see any updates needing to be installed?  If so, please install them.

[Anonymous]

I have it installed and as far as I know it does work and no updates need to be installed.

[mdavis22569]

So when you go to open Inventor .. how far does it get?

Also, can you try right clicking on the Inventor icon and clicking Run As Admin and see if it starts?

[Anonymous]

I double click and for maybe one or two seconds the little loading circle shows up and then nothing.
As for running it as an admin, a pop.up shows up with asks if i'm ok with letting this program make changes on my pc (kinda translated since it's in german) I click yes and the same as mentioned in the last sentence happens.

[mdavis22569]

So it sounds like you might not have the right permissions / admin rights to run this program on your PC

[Anonymous]

But what can I do? I'm the only one using my pc.

[mdavis22569]

Lower your UAC ( User Access Control ) 

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-t...

and 

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-excl...

Which URLs/Protocols need to be white listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...

[Anonymous]

I did all this (hopefully right) and now trying to open it normal and as admin doesn't differ in any way with the same non functioning outcome.

[mdavis22569]

Does it now open and let you work in a file?

[Anonymous]

No, it still doesn't open.