installation problems autocad 2016

[Anonymous]

I am trying to download autocad 2016.  The file is downloaded to my computer and when I hit run I get the following message : Setup Initialization failed. Connection expired. Please reconnect to the site"  What do I do?  Where do I go to reconnect?  please advise

[Otto]

Hello thedirector00 and welcome to the Autodesk community!

It looks like you are receiving the message: "Setup initialization failed: Connection has expired". Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. The following article(s) should help you resolve the problem:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

There's a couple of ways to properly download and install your Autodesk product to your machine.  Please review this article and the solution it provides.

If the installation does fail using the preferred methods, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.